Problem with norwegian language

margrethemv · **Problem with norwegian language -** 15-02-2007, 09:58 AM

Hello. I have supportsuite 3.04.10, and have some problems with the norwegian letters.
When I choose ISO-8859-1 it still doesnt work properly all over the place.

I have translated and made my own languagepack, but sometimes the norwegian letters still doesnt work.

Does anyone else use supportsuite in Norway - and maybe they can help? It doesnt seem like the support-guys at Kayako knows anything about this.

Margrethe

eiden · 15-02-2007, 11:13 AM

Yep, we use it in Norway (v. 3.00.90).

Have you entered iso-8859-1 in the charset, html_charset and text_charset in your language pack?

margrethemv · 15-02-2007, 12:31 PM

Thanks for the answer, but yes, I have done that.

Everything looks beautiful inside the supportsystem (all the template-text), but when we receive emails into the system - all the norwegian letters are wrong, and when the supportsystem sends out emails to customers - the letters are wrong.

Doesnt you have that kind of problem?

Margrethe

eiden · 15-02-2007, 01:36 PM

No, we do not have problems with the Norwegian special characters.

Look at locale\en-us\en-us.php.

We have:

Code:

'charset' => 'ISO-8859-1',
'html_encoding' => 'none',
'text_encoding' => '8bit',
'html_charset' => 'ISO-8859-1',
'text_charset' => 'ISO-8859-1',

Do you have the same?

I modified some files to fix the encoding, but I don't remember exactly wich..

Lykke til!

margrethemv · 15-02-2007, 02:16 PM

TUSEN TAKK!!

I seems to work!! Wow! Thank you.

eiden · 15-02-2007, 02:19 PM

Glad that I could help

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Norwegian language pack - Any Norwegians around?	webhostnr1	SupportSuite, eSupport and LiveResponse	15	13-08-2007 05:48 PM
Problem with Language translation for Calendar Javascript	norgaard	SupportSuite, eSupport and LiveResponse	4	28-01-2007 12:08 AM
Request Norwegian language	dymo310	Archive	3	16-01-2007 12:33 PM

eiden Offline Member Posts: 234 Join Date: Apr 2006 Location: Norway	15-02-2007, 11:13 AM Yep, we use it in Norway (v. 3.00.90). Have you entered iso-8859-1 in the charset, html_charset and text_charset in your language pack?

margrethemv Offline New Member Posts: 3 Join Date: Feb 2007	15-02-2007, 12:31 PM Thanks for the answer, but yes, I have done that. Everything looks beautiful inside the supportsystem (all the template-text), but when we receive emails into the system - all the norwegian letters are wrong, and when the supportsystem sends out emails to customers - the letters are wrong. Doesnt you have that kind of problem? Margrethe

eiden Offline Member Posts: 234 Join Date: Apr 2006 Location: Norway	15-02-2007, 01:36 PM No, we do not have problems with the Norwegian special characters. Look at locale\en-us\en-us.php. We have: Code: 'charset' => 'ISO-8859-1', 'html_encoding' => 'none', 'text_encoding' => '8bit', 'html_charset' => 'ISO-8859-1', 'text_charset' => 'ISO-8859-1', Do you have the same? I modified some files to fix the encoding, but I don't remember exactly wich.. Lykke til!

margrethemv Offline New Member Posts: 3 Join Date: Feb 2007	15-02-2007, 02:16 PM TUSEN TAKK!! I seems to work!! Wow! Thank you.

eiden Offline Member Posts: 234 Join Date: Apr 2006 Location: Norway	15-02-2007, 02:19 PM Glad that I could help