Request Chat from Customers?

TomC · **Request Chat from Customers? -** 16-02-2008, 02:39 AM

I'm testing out the liveresponse feature where a customer can request a chat. Even though I have the liveresponse windows client logged in, when I try to test the request chat from customer, it keeps giving me "leave a message".

Also where do I go to look for these left messages? I don't see it anywhere.

craigbrass · 16-02-2008, 09:09 AM

Go Admin CP -> Staff -> Manage Staff -> Click "Edit" to the right of the staff member you are logging in with.

If "Use Group Departments" is set to "No", check if one of the Live Support department is highlighted in the box below. If it is set to "Yes", make a note of the Group the user is in then go "Manage Groups" and click "Edit" to the right of the group the user is in. Check "Assigned Departments" to see if the group is assigned to one of the live help groups.

Offline messages can be answered at Staff CP -> Live Support -> Messages -> New Messages.

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TomC Offline New Member Posts: 9 Join Date: Feb 2008	Request Chat from Customers? - 16-02-2008, 02:39 AM I'm testing out the liveresponse feature where a customer can request a chat. Even though I have the liveresponse windows client logged in, when I try to test the request chat from customer, it keeps giving me "leave a message". Also where do I go to look for these left messages? I don't see it anywhere.