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LiveResponse Desktop Application Discussion, troubleshooting and feedback for LiveResponse Desktop Application for Microsoft Windows.
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| New Member Posts: 6 Join Date: Feb 2008 Location: Reno, NV |  Request Chat - Wrong Department -
09-03-2008, 03:16 AM
Our new site just went LIVE and when testing both REQUEST Chat and FORCED chat today, the program is defaulting to a Department that is not even a Live Chat department. I have set up these departments: General Support Sales Support Tech Support Wholesale Account Support Affiliate Support ALL "except" Affiliates have both Ticket and LiveResponse departments. But, when a user accepts the chat it defaults to the "Affiliate Department" in the chat window, and I see nowhere change this. Any suggestions? |
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| chat, department, request, wrong |
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