Security Certificate error

ceebster · **Security Certificate error -** 30-09-2008, 07:04 AM

Hi Folks

In Live support - when a user clicks on, and it goes to the chat area, it gives them a security certificate error, then after i click accept it gives a page not displayed?

I have turned off the https chats but still get the error!

Any Ideas?

Thanks

Chris

supportskins · 30-09-2008, 07:26 AM

A link to your website would help understand the issue.

ceebster · 30-09-2008, 12:47 PM

Hi SupportSkins

Sorry been on the road - only just back in the office

my url is The Arthur Terry School Helpdesk - Powered by Kayako SupportSuite Help Desk Software

It seems the certificate error has corrected itself

During the chat - is it possible to work with th eiser on their computer? - is this shareview?

Chris

supportskins · 30-09-2008, 05:39 PM

May be a cache issue. Look into the ViewShare feature of Kayako.

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ceebster Offline New Member Posts: 12 Join Date: Aug 2008	Security Certificate error - 30-09-2008, 07:04 AM Hi Folks In Live support - when a user clicks on, and it goes to the chat area, it gives them a security certificate error, then after i click accept it gives a page not displayed? I have turned off the https chats but still get the error! Any Ideas? Thanks Chris

supportskins Offline Senior Member Posts: 5,247 Join Date: Aug 2006 Location: Mumbai, India	30-09-2008, 07:26 AM A link to your website would help understand the issue. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/

ceebster Offline New Member Posts: 12 Join Date: Aug 2008	30-09-2008, 12:47 PM Hi SupportSkins Sorry been on the road - only just back in the office my url is The Arthur Terry School Helpdesk - Powered by Kayako SupportSuite Help Desk Software It seems the certificate error has corrected itself During the chat - is it possible to work with th eiser on their computer? - is this shareview? Chris

supportskins Offline Senior Member Posts: 5,247 Join Date: Aug 2006 Location: Mumbai, India	30-09-2008, 05:39 PM May be a cache issue. Look into the ViewShare feature of Kayako. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/