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LiveResponse Desktop Application Discussion, troubleshooting and feedback for LiveResponse Desktop Application for Microsoft Windows.
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(#1)
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| Member Posts: 508 Join Date: Mar 2008 | sending chat contents to chatter -
17-06-2008, 03:29 AM
Hi guys sorry my brain is dead  when I want to send the chat contents I see some thing like these 42c1b316e73214467eff9a84dc251dc7 what is that? actually I have a few more How am I going to send chat contents to my users thanks |
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(#2)
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| Senior Member  Posts: 3,537 Join Date: Aug 2006 Location: Mumbai, India |
17-06-2008, 09:38 AM
You mean your message appear as junk? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| Member Posts: 508 Join Date: Mar 2008 |
17-06-2008, 11:45 AM
Look I am chatting with some one. He asks me to send him a copy of the chat I click on Email Icon to send him a new box opens with some numbers Please see the attachment new_pa1.gif in the box there are other emails please see the attachment new_pa2.gif I choose just the same option and submit it says the email has been sent please see the attachment new_pa3.gif but he never receives any email. |
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(#4)
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| Senior Member Posts: 3,537 Join Date: Aug 2006 Location: Mumbai, India |
17-06-2008, 12:56 PM
Are you using any language pack for the WinApp? Have you tried this on another computer using the default WinApp package provided by Kayako? If yes, do you come across the same issue? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#5)
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| Operations Manager  Posts: 5,033 Join Date: Jan 2006 Location: United Kingdom |
17-06-2008, 01:01 PM
Hi jnet, This looks like a bug - we'll take a look at it this evening. -------------------------------------------------------------------
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(#6)
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| Member Posts: 508 Join Date: Mar 2008 |
18-06-2008, 12:47 AM
Thanks  |
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(#7)
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| New Member Posts: 1 Join Date: Jul 2008 |
22-07-2008, 03:00 AM
it was no doubt that you recieved a junk email... |
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(#8)
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| Member Posts: 508 Join Date: Mar 2008 |
22-07-2008, 05:12 AM
Quote:
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(#9)
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| New Member Posts: 2 Join Date: Jul 2008 | Any word on this bug? -
25-07-2008, 01:01 PM
We are having the same problems trying to email a chat transcript to clients. One half of the conversation comes through as garbage. Has there been any resolution to this issue? It's holding up our launch for Live Support. Thanks, |
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(#10)
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| Developer  Posts: 128 Join Date: Feb 2006 Location: Columbus, OH |
25-07-2008, 06:05 PM
This bug has been fixed; the fix will be in the next release. -------------------------------------------------------------------
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(#11)
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| New Member Posts: 2 Join Date: Jul 2008 |
25-07-2008, 07:03 PM
Thanks Roger. This product will be replacing an existing software package that can email transcripts, so our leadership will not let us deploy it without that functionality. This might be outside of anything you can answer, but is there an expected date for the next release? Thanks again! -kzoolou |
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(#12)
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| Member Posts: 508 Join Date: Mar 2008 |
26-07-2008, 01:43 PM
No |
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| chat, chatter, contents, sending |
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