sending chat contents to chatter

jnet · **sending chat contents to chatter -** 17-06-2008, 03:29 AM

Hi guys sorry my brain is dead

when I want to send the chat contents I see some thing like these

42c1b316e73214467eff9a84dc251dc7

what is that?
actually I have a few more

How am I going to send chat contents to my users

thanks

supportskins · 17-06-2008, 09:38 AM

You mean your message appear as junk?

jnet · 17-06-2008, 11:45 AM

Look

I am chatting with some one. He asks me to send him a copy of the chat
I click on Email Icon to send him

a new box opens with some numbers
Please see the attachment new_pa1.gif

in the box there are other emails please see the attachment new_pa2.gif

I choose just the same option and submit it says the email has been sent
please see the attachment new_pa3.gif

but he never receives any email.

supportskins · 17-06-2008, 12:56 PM

Are you using any language pack for the WinApp? Have you tried this on another computer using the default WinApp package provided by Kayako? If yes, do you come across the same issue?

**Jamie Edwards** · 17-06-2008, 01:01 PM

Hi jnet,

This looks like a bug - we'll take a look at it this evening.

jnet · 18-06-2008, 12:47 AM

Thanks

meanne2007 · 22-07-2008, 03:00 AM

it was no doubt that you recieved a junk email...

jnet · 22-07-2008, 05:12 AM

Quote:

Originally Posted by meanne2007

it was no doubt that you recieved a junk email...

what?

kzoolou · **Any word on this bug? -** 25-07-2008, 01:01 PM

We are having the same problems trying to email a chat transcript to clients. One half of the conversation comes through as garbage.

Has there been any resolution to this issue?

It's holding up our launch for Live Support.

Thanks,

Roger Clark · 25-07-2008, 06:05 PM

This bug has been fixed; the fix will be in the next release.

kzoolou · 25-07-2008, 07:03 PM

Thanks Roger. This product will be replacing an existing software package that can email transcripts, so our leadership will not let us deploy it without that functionality.

This might be outside of anything you can answer, but is there an expected date for the next release?

Thanks again!
-kzoolou

jnet · 26-07-2008, 01:43 PM

No

Brian1220 · 08-09-2008, 02:30 PM

We were having this same exact problem. On Friday we upgraded to the latest release of SupportSuite (3.30.02) and I find that we are still having this problem. Any one else having this problem, or know what could be causing it? At one point this worked fine for us...

Thanks

Brian1220 · 09-10-2008, 06:57 PM

Can someone take a look at the ticket I have open for this issue (Support #FLC-531864)? I've mostly gotten very little response from support and I've been sending emails every couple days for the last 2-3 weeks. Just some acknowledgment even that this problem is being looked in to would be nice.

kzoolou · 16-10-2008, 02:32 PM

We have the latest release installed and are still having this issue. We are able to work around it now, but can someone confirm that they believe this issue has been corrected?

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jnet Offline Member Posts: 614 Join Date: Mar 2008	sending chat contents to chatter - 17-06-2008, 03:29 AM Hi guys sorry my brain is dead when I want to send the chat contents I see some thing like these 42c1b316e73214467eff9a84dc251dc7 what is that? actually I have a few more How am I going to send chat contents to my users thanks

supportskins Offline Senior Member Posts: 5,247 Join Date: Aug 2006 Location: Mumbai, India	17-06-2008, 09:38 AM You mean your message appear as junk? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/

Jamie Edwards Offline Operations Manager Posts: 7,362 Join Date: Jan 2006 Location: England, UK	17-06-2008, 01:01 PM Hi jnet, This looks like a bug - we'll take a look at it this evening. Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- Connect with Kayako on: Twitter, Facebook and LinkedIn Receive technical support via the members area The ultimate V4 FAQ thread.

jnet Offline Member Posts: 614 Join Date: Mar 2008	18-06-2008, 12:47 AM Thanks

meanne2007 Offline New Member Posts: 1 Join Date: Jul 2008	22-07-2008, 03:00 AM it was no doubt that you recieved a junk email... call center outsourcing \| health and fitness articles

kzoolou Offline New Member Posts: 24 Join Date: Jul 2008	Any word on this bug? - 25-07-2008, 01:01 PM We are having the same problems trying to email a chat transcript to clients. One half of the conversation comes through as garbage. Has there been any resolution to this issue? It's holding up our launch for Live Support. Thanks,

Roger Clark Offline Member Posts: 126 Join Date: Feb 2006 Location: Columbus, OH	25-07-2008, 06:05 PM This bug has been fixed; the fix will be in the next release. Roger used to be a Kayako developer

kzoolou Offline New Member Posts: 24 Join Date: Jul 2008	25-07-2008, 07:03 PM Thanks Roger. This product will be replacing an existing software package that can email transcripts, so our leadership will not let us deploy it without that functionality. This might be outside of anything you can answer, but is there an expected date for the next release? Thanks again! -kzoolou

jnet Offline Member Posts: 614 Join Date: Mar 2008	26-07-2008, 01:43 PM No

Brian1220 Offline New Member Posts: 4 Join Date: Sep 2008	08-09-2008, 02:30 PM We were having this same exact problem. On Friday we upgraded to the latest release of SupportSuite (3.30.02) and I find that we are still having this problem. Any one else having this problem, or know what could be causing it? At one point this worked fine for us... Thanks

Brian1220 Offline New Member Posts: 4 Join Date: Sep 2008	09-10-2008, 06:57 PM Can someone take a look at the ticket I have open for this issue (Support #FLC-531864)? I've mostly gotten very little response from support and I've been sending emails every couple days for the last 2-3 weeks. Just some acknowledgment even that this problem is being looked in to would be nice.

kzoolou Offline New Member Posts: 24 Join Date: Jul 2008	16-10-2008, 02:32 PM We have the latest release installed and are still having this issue. We are able to work around it now, but can someone confirm that they believe this issue has been corrected?