Session has expired message 30 secs after logging in

Buddyl · **Session has expired message 30 secs after logging in -** 05-05-2008, 11:50 PM

My live response will not login, gives me session expired message. I exit the app and re-open it and same thing. Has not worked all day.

Event log says the following:

05/05/2008 16:44:06 ViewShare: started server on port 5055
05/05/2008 16:44:06 Trying to log into account "primetime" with status 'Online' with URL: Prime Time - Powered By Prime Time and PrimeNet 100 Percent Web Based Time and Attendance.
05/05/2008 16:44:07 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=79757532 3353b703c00facaf10e9cd05&status=1&randno=319671368 024701
05/05/2008 16:44:22 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=79757532 3353b703c00facaf10e9cd05&status=1&randno=501711066 24750
05/05/2008 16:44:37 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=79757532 3353b703c00facaf10e9cd05&status=1&randno=108368453 24799
05/05/2008 16:44:52 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=79757532 3353b703c00facaf10e9cd05&status=1&randno=166545839 24848
05/05/2008 16:45:07 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=79757532 3353b703c00facaf10e9cd05&status=1&randno=224733225 24897
05/05/2008 16:45:22 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=79757532 3353b703c00facaf10e9cd05&status=1&randno=282916112 4946
05/05/2008 16:45:23 A communication with the server has failed. Details:
05/05/2008 16:45:23 An error occurred while attempting to communicate with the server (online 00:01:15):

The session has expired.

Error: <No extended error information available>

I ran the latest LiveResponse_3.1.1.61-STABLE it hung on the VSSH.dll but I chose Ignore. I have 3 workstations and all are giving this message.

Thanks for your help.

craigbrass · 06-05-2008, 11:41 AM

What version of the core PHP software are you running (found by going to the staff or admin login pages)?

Buddyl · **Version -** 07-05-2008, 03:53 PM

Looks like 3.04.10, I got that from the login page.

Thank You.

craigbrass · 07-05-2008, 04:22 PM

I suggest you upgrade your core php software. That is a very old version and you are using a much newer version of the windows application with this.

Buddyl · 07-05-2008, 07:34 PM

Upgraded the Core to 3.20. Still having problems, Think it might be conflicting with the PHP version of other software on the server?

craigbrass · 07-05-2008, 07:39 PM

What version of PHP are you running like?

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
The session has expired. OVER AND OVER!	acidbox	SupportSuite, eSupport and LiveResponse	25	30-05-2008 04:25 PM
Unable to deliver the chat message. The chat session has either ended or expired	lio	SupportSuite, eSupport and LiveResponse	14	13-12-2007 03:38 PM
Syncworks installation problems	jenglish	SyncWorks	10	29-03-2007 05:01 PM
Session Expired...	cmarsh	SupportSuite, eSupport and LiveResponse	1	09-09-2006 01:08 AM
Could not deliver chat message. Your chat session has either ended or expired	WireNine	SupportSuite, eSupport and LiveResponse	12	28-02-2006 05:12 AM

craigbrass Offline Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	06-05-2008, 11:41 AM What version of the core PHP software are you running (found by going to the staff or admin login pages)? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Buddyl Offline New Member Posts: 9 Join Date: Sep 2006	Version - 07-05-2008, 03:53 PM Looks like 3.04.10, I got that from the login page. Thank You.

craigbrass Offline Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	07-05-2008, 04:22 PM I suggest you upgrade your core php software. That is a very old version and you are using a much newer version of the windows application with this. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Buddyl Offline New Member Posts: 9 Join Date: Sep 2006	07-05-2008, 07:34 PM Upgraded the Core to 3.20. Still having problems, Think it might be conflicting with the PHP version of other software on the server?

craigbrass Offline Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	07-05-2008, 07:39 PM What version of PHP are you running like? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger