sip addon

alansp · **sip addon -** 13-07-2007, 05:30 AM

Will it call you if somebody is requesting a chat? maybe an alert to chat?

craigbrass · 13-07-2007, 08:53 AM

The idea is it works as an interface for your SIP VOIP account. It allows you to make and receive calls. It does not really inteface with LiveResponse other than being in the same app for conviniance.

alansp · 13-07-2007, 08:55 AM

ahh I see... i mean, while it's an addon, it would be nice to have it "make" a call when a request for live chat is being made by the visitor...

craigbrass · 13-07-2007, 09:01 AM

Are you meaning like a click button in the chat to "Call User"? If so, it wouldn't be possible without having them leave their phone number as a field on opening the Live Help window which would require modification and then the WinApp would have to be modified to suit. Maybe something for a future version.

alansp · 13-07-2007, 09:04 AM

No, I meant that if you're not around, and there's a support call on liveresponse and nobody is around... have the system call your cell phone through your sip account via the sip addon.... then you know you have a chat request so you have to hurry back from lunch and help the client accordingly.

craigbrass · 13-07-2007, 09:08 AM

Hmm, yea, that would be a cool feature. Jamie will move this to Feature Requests when he comes online hopefully so the developers will see it.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
SIP Addon Where is the info?	nibb	SupportSuite, eSupport and LiveResponse	0	16-05-2007 03:15 AM
SIP VoIP Phone addon	taototalcare	LiveResponse Desktop Application	0	18-02-2007 07:32 AM
SIP addon PINA	MN-Robert	LiveResponse Desktop Application	6	28-12-2006 05:57 PM
SIP Addon	chrisduk	LiveResponse Desktop Application	1	15-11-2006 07:52 AM

alansp Offline Member Posts: 46 Join Date: Jan 2005	sip addon - 13-07-2007, 05:30 AM Will it call you if somebody is requesting a chat? maybe an alert to chat?

craigbrass Offline Senior Member Posts: 5,762 Join Date: Jun 2005 Location: Cumbria, UK	13-07-2007, 08:53 AM The idea is it works as an interface for your SIP VOIP account. It allows you to make and receive calls. It does not really inteface with LiveResponse other than being in the same app for conviniance. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

alansp Offline Member Posts: 46 Join Date: Jan 2005	13-07-2007, 08:55 AM ahh I see... i mean, while it's an addon, it would be nice to have it "make" a call when a request for live chat is being made by the visitor...

alansp Offline Member Posts: 46 Join Date: Jan 2005	13-07-2007, 09:04 AM No, I meant that if you're not around, and there's a support call on liveresponse and nobody is around... have the system call your cell phone through your sip account via the sip addon.... then you know you have a chat request so you have to hurry back from lunch and help the client accordingly.

craigbrass Offline Senior Member Posts: 5,762 Join Date: Jun 2005 Location: Cumbria, UK	13-07-2007, 09:08 AM Hmm, yea, that would be a cool feature. Jamie will move this to Feature Requests when he comes online hopefully so the developers will see it. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger