States Online help is available but not!

larry.dorman · **States Online help is available but not! -** 21-09-2006, 12:00 AM

I have winapp loaded and it displays me as an available for online support under status. When I go to the user area of supportsuite it states "Live Support Online", but the department I am in states it is offline. What do I need to do to correct this?

Is the supportsuite manual the only place to get documentation on Liveresponse?

thanks

supportskins · 21-09-2006, 10:51 AM

Does the status yet display as offline if you try a complete refresh of your browser -- Ctrl + F5?

harper_shelby · **Same issue here -** 27-09-2006, 06:27 PM

I've got myself and one other person online, able to chat with one another. When I click on the button on the site (and yes, I've refreshed it more than once), after filling out name and email, I get the "not available, leave a message" bit.

Any pointers as to how to fix this would be greatly appreciated.

harper_shelby · 27-09-2006, 08:32 PM

Found my own problem and fixed it.

LiveSupport requires a department assigned to it - since I'd just upgraded from eSupport that didn't exist. Created a new department, put someone in it, and everything worked out fine.

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supportskins Offline Senior Member Posts: 3,850 Join Date: Aug 2006 Location: Mumbai, India	21-09-2006, 10:51 AM Does the status yet display as offline if you try a complete refresh of your browser -- Ctrl + F5? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

harper_shelby Offline New Member Posts: 10 Join Date: Jan 2004	Same issue here - 27-09-2006, 06:27 PM I've got myself and one other person online, able to chat with one another. When I click on the button on the site (and yes, I've refreshed it more than once), after filling out name and email, I get the "not available, leave a message" bit. Any pointers as to how to fix this would be greatly appreciated.

harper_shelby Offline New Member Posts: 10 Join Date: Jan 2004	27-09-2006, 08:32 PM Found my own problem and fixed it. LiveSupport requires a department assigned to it - since I'd just upgraded from eSupport that didn't exist. Created a new department, put someone in it, and everything worked out fine.