Support Suite

Margo · **Support Suite -** 02-09-2006, 05:58 PM

Can someone tell me where to get an manual explaining how to populate the databases that come with Support Suite and use Live Support ? Especially, since the Kayako manual explains installation of product. I.E. setup of the Downloads, Knowledge Base, News, Trouble Shooting.

http://support.megasupport.net/

Thanks

Margo

I

Ryan Lederman · 06-09-2006, 02:36 AM

Hi Margo,

I'm not sure I entirely understand what you're asking... Can you clarify?

IanWild · 06-09-2006, 10:02 PM

I read it as a question about how to set it up.

To be honest, I found the explanations for most of the options, within the control panel themselves, were plenty.

For Live chat, remember you need to Windows Application (Which is stored below the upload/ directory in your install) and you can't do this from the browser (yet? - It's a waste of a mac!)...

Ian

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Margo Offline New Member Posts: 3 Join Date: Jul 2006	Support Suite - 02-09-2006, 05:58 PM Can someone tell me where to get an manual explaining how to populate the databases that come with Support Suite and use Live Support ? Especially, since the Kayako manual explains installation of product. I.E. setup of the Downloads, Knowledge Base, News, Trouble Shooting. http://support.megasupport.net/ Thanks Margo I

IanWild Offline Member Posts: 37 Join Date: Jun 2005	06-09-2006, 10:02 PM I read it as a question about how to set it up. To be honest, I found the explanations for most of the options, within the control panel themselves, were plenty. For Live chat, remember you need to Windows Application (Which is stored below the upload/ directory in your install) and you can't do this from the browser (yet? - It's a waste of a mac!)... Ian