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LanQuest Offline
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Posts: 15
Join Date: Apr 2006
Unhappy SupportSuite - Version Change Detected - 30-07-2006, 11:19 AM

I have been trying to install the SupportSuite windows application.
After downloading and installing, I ran the application and get this message pretty much straight away.

Quote:
SupportSuite has received a different version number from the server you are currently running. It is recommended that you update your SupportSuite by visiting the LiveResponse folder of the ppackage immediately to avoid any issues.
I Click Ok, then it's running.

I have downloaded and installed the latest build from the members area (supportsuite.3.00.95.cvs.zendclosed.tar.gz)

Is there something I've missed?

Here is what's in the event log

Quote:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 29/07/2006
Time: 12:06:08
User: N/A
Computer: #####
Description:
Faulting application liveresponse.exe, version 3.0.0.0, faulting module liveresponse.exe, version 3.0.0.0, fault address 0x0007a325.




Mike Jones
LANQUEST HOSTING

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Digital Mayhem Offline
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30-07-2006, 02:47 PM

Well don't pay attention to the first message as that does that for me all the time but it still works for me....


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Roger Clark Offline
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Location: Columbus, OH
31-07-2006, 04:43 PM

I will be looking into this problem. Any further developments will be reported in this thread.


Roger Clark (roger.clark ]at[ kayako.com)
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