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LiveResponse Desktop Application Discussion, troubleshooting and feedback for LiveResponse Desktop Application for Microsoft Windows.
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(#1)
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| New Member Posts: 11 Join Date: Sep 2006 Location: Sweden |  Swedish Charackter missing in Canned responce in Live Chat -
29-05-2007, 02:14 PM
Hi. Have no swedish charackter in Live Chat when I use Canned responce, Swedish charackter works as I type them in Live Chat is there a fix for this ??? Regards Remo... |
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(#2)
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| Operations Manager  Posts: 5,450 Join Date: Jan 2006 Location: United Kingdom |
29-05-2007, 02:23 PM
Hi Remo, What version of SupportSuite are you using? -------------------------------------------------------------------
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(#3)
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| New Member Posts: 11 Join Date: Sep 2006 Location: Sweden |
29-05-2007, 02:57 PM
Quote:
This problem has been on the other version to.. | |
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(#4)
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| New Member Posts: 11 Join Date: May 2007 |
30-05-2007, 01:52 PM
Quote:
http://bugs.kayako.com/index.php?cmd=view&id=53 | |
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(#5)
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| New Member Posts: 11 Join Date: Sep 2006 Location: Sweden |
30-05-2007, 03:55 PM
Thanks Thomas, Hope they fix this bug soon Regards Remo/Jimmy |
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(#6)
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| Chief Operating Officer  Posts: 855 Join Date: May 2005 Location: Boise, Idaho |
11-06-2007, 07:18 PM
We are unable to verify that this is a bug. Please let me know what the version of your *server-side* software is (not the Windows client). I would recommend upgrading to 3.10.02 STABLE if you haven't already. -------------------------------------------------------------------
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(#7)
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| New Member Posts: 11 Join Date: May 2007 |
12-06-2007, 02:03 PM
I have reported it as a bug ( http://bugs.kayako.com/index.php?cmd=view&id=53 ) and have setup a testversion for you to logon (access info available on mailrequest). I'm using 3.10.02 STABLE. |
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(#8)
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| Chief Operating Officer Posts: 855 Join Date: May 2005 Location: Boise, Idaho |
05-07-2007, 11:13 PM
And the version of the *server-side* software that you're using is...? We were unable to duplicate this issue on our own servers, but we did confirm that it is a problem with your particular configuration. What is the value of "codepage" in \locale\en-us.php? -------------------------------------------------------------------
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(#9)
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| Chief Operating Officer Posts: 855 Join Date: May 2005 Location: Boise, Idaho |
05-07-2007, 11:19 PM
Sorry, just saw that you were using 3.10.02. I'd still like to know the value of "codepage" though. -------------------------------------------------------------------
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(#10)
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| New Member Posts: 11 Join Date: May 2007 |
06-07-2007, 10:20 AM
Didn't find any setting named "codepage" in /locale/en-us/en-us.php. Is this what you're after? 'charset' => 'ISO-8859-1', 'html_encoding' => 'quoted_printable', 'text_encoding' => '8bit', 'html_charset' => 'ISO-8859-1', 'text_charset' => 'ISO-8859-1', |
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(#11)
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| Chief Operating Officer Posts: 855 Join Date: May 2005 Location: Boise, Idaho |
06-07-2007, 04:57 PM
Yes, that's it. Would you do me a favor and try changing the "charset" value to 'UTF-8' and let me know if that changes the behavior of the canned responses in the LR client? -------------------------------------------------------------------
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(#12)
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| Chief Operating Officer Posts: 855 Join Date: May 2005 Location: Boise, Idaho |
11-07-2007, 07:16 AM
Would you please ensure that the "mbstring" extension is enabled in PHP? -------------------------------------------------------------------
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(#13)
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| New Member Posts: 11 Join Date: May 2007 |
11-07-2007, 12:48 PM
Quote:
Anyway, one problem with specifying UTF-8 in the header is that the actual output is never converted to UTF-8, it's still in ISO-8859-1... Quote:
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(#14)
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| Chief Operating Officer Posts: 855 Join Date: May 2005 Location: Boise, Idaho |
12-07-2007, 07:53 AM
What happens if you change ALL the spots where it says ISO-8859-1 in that file to UTF-8? Does the canned stuff get synchronized properly? Sorry for the guess-and-test, but my PHP developers are very busy with other things so you're stuck with me for now :P -------------------------------------------------------------------
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(#15)
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| Chief Operating Officer Posts: 855 Join Date: May 2005 Location: Boise, Idaho |
12-07-2007, 07:53 AM
PS. I'm not suggesting to leave it that way, just to try and see if that has an effect. -------------------------------------------------------------------
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