Swedish Charackter missing in Canned responce in Live Chat

[Thomas Nimstad]

Originally Posted by Ryan Lederman

What happens if you change ALL the spots where it says ISO-8859-1 in that file to UTF-8? Does the canned stuff get synchronized properly?

Well, I will test that, but I don't think the problem is in the PHP code that generates the output. I think the problem lies within the WinAPP that parses the character data.

[Thomas Nimstad]

Originally Posted by Ryan Lederman

What happens if you change ALL the spots where it says ISO-8859-1 in that file to UTF-8? Does the canned stuff get synchronized properly?

Tested. The missing characters are still missing.

[Ryan Lederman]

Thanks Thomas, could you please check for an e-mail I just sent regarding FTP access?

[Remo]

Did you or Thomas get any closer too the problem
I have added a new case for this today (again)

Hopes for a solutions....!!
Regards Jimmy

[Thomas Nimstad]

The problem is still there after an upgrade to 3.11.01.

[mikenova]

My Swedish characters are working almost on the whole site.. But NOT when i'm sending emails.. Instead of "ÅÄÖ igen" i comes out "��� igen.. "

I've noticed that there are differences in the .ini files.. Some have 7bit encoding and some got 8bit encoding.. Doesn't we swedes use 8bit for ÅÄÖ?

I really don't know what i'm talking about, but i really need it to work..

[mikenova]

My problem are solved ( i think anyway ).. sended a mail with ä
( html enkoding for ä ) And i got ä in my mailbox..

Tried to change between html and text in admin, but i didn't help.. So the problem is still there, does anybody know where to change that?

[Ryan Lederman]

Originally Posted by Thomas Nimstad

The problem is still there after an upgrade to 3.11.01.

You should open a ticket in the Support department and request to be assigned to Mahesh Salaria. He will help you figure out what is going on.

[Ryan Lederman]

Originally Posted by mikenova

My problem are solved ( i think anyway ).. sended a mail with ä
( html enkoding for ä ) And i got ä in my mailbox..

Tried to change between html and text in admin, but i didn't help.. So the problem is still there, does anybody know where to change that?

Please show us the contents of the encoding-related variables in /locale/en-us/en-us.php.

[Thomas Nimstad]

Originally Posted by Remo

Have no swedish charackter in Live Chat when I use Canned responce

Well... I got bored waiting so I started debug it myself.

The bug is in functions_xml.php:268 where you generate a XML-structure with charset=UTF-8 but never converts the actual data to UTF-8. So I just added a utf8_encode() to the line

$_data = utf8_encode(trim($this->returnXML()));

and the problem was solved.

It's possible that in another environment the data already is in UTF-8 but in my case the data from the database is in Latin1 (ISO-8859-1).

[Ryan Lederman]

Cool Thomas,

We're taking a look and we'll let you know what happens.

[Roger Clark]

Note that your solution would not work if the helpdesk codepage was in anything other than ISO-8859-X. Here's a better fix for people who run alternate codepages:

function echoXMLUTFWinapp()
{
global $_SWIFT;

$_data = mb_convert_encoding("UTF-8", $_SWIFT["language"]["charset"], trim($this->returnXML()));

echoWinappData($_data);
}

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