Unable to open attachments inside the browser in the app

[ick2316]

I am obviously new to this system and have sort of been elected primarary LiveSupport Personnel, so if my suggestions are already implimented, or being worked on, or if you have suggestions for me, I welcome everything but critisim.

1. Is it possible to put some reporting functioning into LiveSupport; # of Support request for a certain date range, avg length of chat session, number of unique chat sessions vs. chat sessions. Also be able to report these items per staff member, etc.

2. A way to sort the display of Canned responses within the Chat window and the Staff CP for that matter (perhaps similar to Departments). Also a way to manage Canned responses via Category, currently if you want to edit a response, you must know the exact name of the response rather than just know you want to edit all the reponses in category A.

3. I don't see a Busy status in LiveSupport, it seems that if I have reached my max number of sessions it changes my status to "Be Right Back," which I believe gives my customer the impression that I am not around, would rather see a "Queue is Full" or "Busy" Status.

Thank you,
Eric Ward
Auctiva Support

[WG_Per]

Hello,

Would it be impossible to see the Usernames instead of IP's in the
"Chatter ID" when monitoring the visitors?

I mean, when you chat with them, then it changes to the username, so
it should already be possible to determine the logged in users and convert
to the usernames instead?

Any thoughts about this?

[amarnathp2478]

Also to the above request, I am requesting one more ..

If any offline message is left to the LiveChat, it is not showing the department from where it has came..

This also need to be considered...