Unable to use Winapp

Harutyun Dr. · **Unable to use Winapp -** 01-12-2008, 12:16 PM

Using LiveResponse 3.1.1.61 STABLE Winapp on WinXP SP 2 with IE 6. I can login without any problams, I can see staff members and users browsing site, Information and Footprints. But then trying to chat with other staff members, it look like system is doing something then chat window is opened, and after second the in chatting area displayed Action Canceled. And IE error page is shown. I'm unable to open any pages from Internet too, such as Staff CP, Community Forums and overs. The error is The page cannot be displayed and Internet Explorer error page.
Could somebody help me, please.

craigbrass · 01-12-2008, 05:43 PM

Tried upgrading IE to IE7?

Harutyun Dr. · **Nothing works -** 04-12-2008, 03:57 AM

Hello all. Sorry for delay. Tryed to update to IE8. But nothing works. Same problems persist. Interesting fact is that it works on to my PCs but doesn't work on other. The soft is practicaly the same.

supportskins · 04-12-2008, 07:18 AM

IE8 is not yet supported by Kayako. You might want to downgrade to IE7 and try again.

Harutyun Dr. · 07-12-2008, 04:45 AM

Quote:

Originally Posted by supportskins

IE8 is not yet supported by Kayako. You might want to downgrade to IE7 and try again.

Thanks it's solved

supportskins · 08-12-2008, 06:22 AM

Good to know

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craigbrass Offline Senior Member Posts: 6,755 Join Date: Jun 2005 Location: Cumbria, UK	01-12-2008, 05:43 PM Tried upgrading IE to IE7? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

Harutyun Dr. Offline New Member Posts: 3 Join Date: Dec 2008	Nothing works - 04-12-2008, 03:57 AM Hello all. Sorry for delay. Tryed to update to IE8. But nothing works. Same problems persist. Interesting fact is that it works on to my PCs but doesn't work on other. The soft is practicaly the same.

supportskins Offline Senior Member Posts: 4,529 Join Date: Aug 2006 Location: Mumbai, India	04-12-2008, 07:18 AM IE8 is not yet supported by Kayako. You might want to downgrade to IE7 and try again. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

supportskins Offline Senior Member Posts: 4,529 Join Date: Aug 2006 Location: Mumbai, India	08-12-2008, 06:22 AM Good to know Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/