URL to connect to my server during trial

ozzee · **URL to connect to my server during trial -** 20-01-2007, 04:46 PM

Hi there, Hope all is well.

What URL do I put in the WinApp to connect to my server when I am running the trial?

So far I've used the subdomain provided by Kayako, but unfortunately I've not been able to connect with this domain.

Here is the error I get

20/01/2007 17:28:03 An error occurred while attempting to communicate with the server (online 00:00):

Received unexpected response from server (invalid header)!

Data: (<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <HTML><HEAD> <TITLE>404 Not Found</TITLE> </HEAD><BODY> <H1>Not Found</H1> The requested URL /winapp/index.php was not found on this server.<P> <HR> <ADDRESS>Apache/1.3.37 Server at simplywebest.net Port 80</ADDRESS> </BODY></HTML> )

Error: <No extended error information available>
20/01/2007 17:28:40 An error occurred while attempting to communicate with the server (online 00:00):

Received unexpected response from server (invalid header)!

Data: (<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <HTML><HEAD> <TITLE>404 Not Found</TITLE> </HEAD><BODY> <H1>Not Found</H1> The requested URL /winapp/index.php was not found on this server.<P> <HR> <ADDRESS>Apache/1.3.37 Server at simplywebest.net Port 80</ADDRESS> </BODY></HTML> )

Error: <No extended error information available>
20/01/2007 17:29:52 An error occurred while attempting to communicate with the server (online 00:00):

Received unexpected response from server (invalid header)!

Data: (<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <HTML><HEAD> <TITLE>404 Not Found</TITLE> </HEAD><BODY> <H1>Not Found</H1> The requested URL /winapp/index.php was not found on this server.<P> <HR> <ADDRESS>Apache/1.3.37 Server at simplywebest.net Port 80</ADDRESS> </BODY></HTML> )

Error: <No extended error information available>
20/01/2007 17:30:42 An error occurred while attempting to communicate with the server (online 00:00):

Received unexpected response from server (invalid header)!

Data: (<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <HTML><HEAD> <TITLE>404 Not Found</TITLE> </HEAD><BODY> <H1>Not Found</H1> The requested URL /winapp/index.php was not found on this server.<P> <HR> <ADDRESS>Apache/1.3.37 Server at simplywebest.net Port 80</ADDRESS> </BODY></HTML> )

Error: <No extended error information available>
20/01/2007 17:46:22 An error occurred while attempting to communicate with the server (online 00:00):

Received unexpected response from server (invalid header)!

Data: (<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <HTML><HEAD> <TITLE>404 Not Found</TITLE> </HEAD><BODY> <H1>Not Found</H1> The requested URL /winapp/index.php was not found on this server.<P> <HR> <ADDRESS>Apache/1.3.37 Server at simplywebest.net Port 80</ADDRESS> </BODY></HTML> )

Error: <No extended error information available>

Thanks

supportskins · 20-01-2007, 05:10 PM

The URL should be your Support Center URL -- http://domain.kayakotrial.com/ (dont forget the trailing slash).

ozzee · 20-01-2007, 05:34 PM

Hi there Support skins,

Thanks for the response.

But thats the url I tried, where the domain is the subdomain they provided.

Adam12 · 20-01-2007, 07:14 PM

Hey,

Make sure you entered the URL correctly. The error you are getting is a 404, so it could be not installed or you entered the URL wrong.

The URL should be
http://zaheerhira1784ie.kayakotrial.com/

From,
Adam

supportskins · 20-01-2007, 09:04 PM

Also it would be a good idea to post the screenshot of the settings you have used in the LiveSupport WinApp.

ozzee · 21-01-2007, 12:35 AM

Hi there Adam and Support Skins,

Thanks for the responses again.

Adam, I've tried the URL that you posted, but unfortunately its not working.

Support Skins, I've taken a screen shot, which you can see below

Thanks and take care

supportskins · 21-01-2007, 11:05 AM

Make sure you trial yet works, the link -- http://zaheerhira1748ie.kayakotrial.com/ gives me a Page Not Found error. All trials are deleted in 7 days.

ozzee · 21-01-2007, 12:17 PM

Hi there Support Skins,

I don't think the trial would have been deleted yet, as I only signed up to it yesterday. How do I check if the trial works ? Is it simply a case of waiting for the support team at Kayako to come back on monday and asking them if its been set up properly.

Thanks

ozzee · 21-01-2007, 12:18 PM

Also is there another way to interact with the site visitor, such as online facility, rather than using the windows app

supportskins · 21-01-2007, 05:54 PM

Are you sure the URL -- http://zaheerhira1748ie.kayakotrial.com/ is correct?

**Raghav Arora** · 22-01-2007, 03:20 PM

Quote:

Originally Posted by supportskins

Are you sure the URL -- http://zaheerhira1748ie.kayakotrial.com/ is correct?

Yes ozzee, please make sure that you have provided us the right URL. Its not working for us. I would require your complete information to fix the issue.

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supportskins Offline Senior Member Posts: 5,247 Join Date: Aug 2006 Location: Mumbai, India	20-01-2007, 05:10 PM The URL should be your Support Center URL -- http://domain.kayakotrial.com/ (dont forget the trailing slash). Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/

ozzee Offline New Member Posts: 5 Join Date: Jan 2007	20-01-2007, 05:34 PM Hi there Support skins, Thanks for the response. But thats the url I tried, where the domain is the subdomain they provided.

supportskins Offline Senior Member Posts: 5,247 Join Date: Aug 2006 Location: Mumbai, India	20-01-2007, 09:04 PM Also it would be a good idea to post the screenshot of the settings you have used in the LiveSupport WinApp. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/

ozzee Offline New Member Posts: 5 Join Date: Jan 2007	21-01-2007, 12:17 PM Hi there Support Skins, I don't think the trial would have been deleted yet, as I only signed up to it yesterday. How do I check if the trial works ? Is it simply a case of waiting for the support team at Kayako to come back on monday and asking them if its been set up properly. Thanks

ozzee Offline New Member Posts: 5 Join Date: Jan 2007	21-01-2007, 12:18 PM Also is there another way to interact with the site visitor, such as online facility, rather than using the windows app

supportskins Offline Senior Member Posts: 5,247 Join Date: Aug 2006 Location: Mumbai, India	21-01-2007, 05:54 PM Are you sure the URL -- http://zaheerhira1748ie.kayakotrial.com/ is correct? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/