Use getting error when logging to winapp

[Danym]

I have a user that when he tries to logon to winapp, he gets the following error on the log:
30/11/2006 16:17:05 Attempt #9 to retry URL http://onlinesupport.aaronrents.com/...20338142537425 because of error "The HTTP request failed because of an internal error."...
30/11/2006 16:17:05 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=9647005c 8b450e29f9b58b2c5cade1a2&status=1&randno=135126110 7817
30/11/2006 16:19:05 CActionThread::_DoGetURL() : GetURL() failed. Extended error = { -2147467259, 'The HTTP request failed because of an internal error.' }
30/11/2006 16:19:05 Attempt #10 to retry URL http://onlinesupport.aaronrents.com/...=1351261107817 because of error "The HTTP request failed because of an internal error."...
30/11/2006 16:19:05 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=9647005c 8b450e29f9b58b2c5cade1a2&status=1&randno=151325198 8209
30/11/2006 16:21:05 CActionThread::_DoGetURL() : GetURL() failed. Extended error = { -2147467259, 'The HTTP request failed because of an internal error.' }
30/11/2006 16:21:05 Attempt #11 to retry URL http://onlinesupport.aaronrents.com/...=1513251988209 because of error "The HTTP request failed because of an internal error."...
30/11/2006 16:21:05 Performing data update... URL: _m=livesupport&_a=fetchvisitors&sessionid=9647005c 8b450e29f9b58b2c5cade1a2&status=1&randno=289121705 58601


It says he is logged on but he does not see any other users on the left bar. Can anyone help with this issue to find out what is going on. thanks

[Ryan Lederman]

Hi Danym,

Roger Clark will assist you with this matter, but he is away from his desk today. He will get back to you at his earliest convenience.

Thanks!

[Trevor]

Are you able to get on /winapp/ via a browser?

[Roger Clark]

Hi, we've released a new beta that contains a lot of bug fixes. You might be interested in trying it out to see if your problem is resolved:
http://forums.kayako.com/forumdispla...&sort=lastpost