Using the WinAPP on a Mac

[msmartinwsx]

Originally Posted by jbsolutios

I use Darwine to run the windows App and it works very well.

Have a look here - Darwine builds for OS X

Thanks

JB

I tried this with X11 some time ago and also again now and everything installs but as soon as LiveSupport starts - any mouse input is ignored

M

[jmorby]

Originally Posted by craigbrass

Yes but Kayako has a much smaller user base than Microsoft Office does as Office is an every day tool for the majority of companies.

I spend a lot of time at IT forums, Internet Workgroups (IETF, LINX, LoNAP, NANOG, etc) ...

Over the last 5 years, the number of techies who have Macs vs "PCs" (mainly Sony Vaio or similar) has reversed.

Now hardly anyone has a Windows machine, nearly every techie has a MacBook (Pro/Air/Black/whatever).

If all of these techies are using Macs then that's a massive potential audience for a company to write applications for that platform .. at the end of the day, its the techies who indicate what software the management should buy (they won't recommend it if they can't use it / don't get on with it).

I think the down side is 3 years of "we'll do it if there's demand" / "something even better is coming" and no sign of anything has dented confidence in Kayako .. but maybe they'd like to prove me wrong and show us a working beta they're polishing ready for release before the 3 years are completely up?

[Jamie Edwards]

Hi jmorby,

Originally Posted by jmorby

Over the last 5 years, the number of techies who have Macs vs "PCs" (mainly Sony Vaio or similar) has reversed.

Do you have anything to back this up? My own research, and the statistics we generate ourselves tell a completely different story. Yes, the number of Macs out there has increased, but from what I have read the increase is largely attributed to more youths and students buying them, than anything else.

Windows in the business and enterprise desktop market is still dominant by an enormous proportion.

Now hardly anyone has a Windows machine, nearly every techie has a MacBook (Pro/Air/Black/whatever).

I am really struggling to believe that, I would love to read any material you have about this? I understand Macs have dominance in the creative industry, but not really elsewhere.

We're still considering a multi-platform solution, but please do not expect anything soon.

[jmorby]

Go to any technical forum these days ... the more technical the better.

NANOG or IETF workgroups (these are the guys who "run" the internet, design the protocols, make it all happen)

Go to the IX forums

Look around the room ... its a plethora of MacBook Pro/Air

I was even in a (non technical) salesforce.com presentation earlier this week in the UK, and I'd say roughly 75% of the laptops in the room were Macs (including one of the guys who was a customer of salesforce.com and was there to talk about how it's working in their global organisation of 500+ employees)

Even looking at the published figures ... 2.5% to 5% market penetration in 3 years ... not many platforms can boast a 100% increase in penetration.

The mass market appeal of the iPhone and iPod is also helping get Apple's message across .. whether you like it or not .. a cross platform / Web 2.0 style application is going to be a must for the future.

if you haven't started on it yet, then you're likely to be left behind and will be asking yourselves "what happened?".

[Siora]

If kayako releases a liveresponse protocol we may be able to create a MAC OS X version for it.

[jbsolutios]

I agree with Jon on this one.

I was at LINX meeting a couple of weeks ago and at least 95% of the laptops there were Mac.

I run the client using CrossOver which works reasonably well, so long as you install IE6 in to the bottle first of all, but I really wish that Kayako would create a full Mac client.

Over the past 3 years, I have seen a major change in attitude amongst suppliers. We use a product called Bomgar (BOMGAR | Remote Desktop Control for Support: Access PC, Mac, & Linux Computers) for our remote support. When it came out (as NetworkStreaming), they only supported Win32 for the support agent and the client. They added in support for Macs as clients and then promptly did the same for support agents.

I had a meeting with them and asked why this was. They said that they found that more than 70% of their customers used Macs for supporting multiple platforms (Mac, Windows & Linux).

When I first started using Mac, every new piece of hardware would come with Win32 drivers only and you would spend weeks trying to find a company who had "rolled their own" drivers (often without success).

Today, if I purchase pretty much any new gadget, it has a Mac driver in the box (or as a download at the very minimum).

When I look along my dock on my Mac, I can see that I have native Mac versions of pretty much every utility I could need.

Come on Kayako - please give this a try :-) ?

Regards

John

I really hope that Kayako can follow the trend.

[level6studios]

i would like to see a mac version

[craigbrass]

A FireFox plugin to handle InstAlert and WinApp functionality will be released as a beta by my company in the next week. It will work on any operating system supporting FireFox.

[jbsolutios]

That's wonderful news!

Could you send over a link to your companies site please so that we can keep our eyes open?

Many thanks

JB

[craigbrass]

It isn't an open site yet. I'll post here when it is released.

[jbsolutios]

Many thanks Craig

[Jamie Edwards]

See: PyLiveResponse - open-source LiveResponse desktop app for Mac, Linux and Windows