Visitors unable to chat - always waiting

[trigxm]

Hello,

I have since discovered that all our visitors are unable to start Live Response chat's with us.

I personally am running Windows Vista, with LR Version: 3.1.1.26 without Firewall running. We are not running a proxy in house, the internal network has full traffic outbound.

I am connecting to our own copy of Support Suite. 3.10.12.

I can see the request come in, and can accept, however to the visitor it just states 'please wait an operator will be with you shortly' and thats it.

Any ideas?

[Brent]

You will need to rebuild your templates - i had this issue last week and had to rebuild/revert etc etc all my templates and everything was A-Ok again... just rememebr any changes you have made to the templates will need to be redone.... which is a HUGE pain... but hey thats that..

Also you can always submit a support ticket for this if you have support on your plan - thats what I had to do to get this resolved initially - but this was also post software upgrade... Iwish after you pay for a software upgrade that tech support would verify full functionality before saying it was complete...

[trigxm]

Hi,

This worked brilliantly.. Thank you

[p.faas]

I've reloaded all templates with a red dot in front of it. Now I've got only standard grey dots and orange (templates are edited) dots.

I'm still having the problem. Is there a specific template, causing this problem?

[Ryan Lederman]

Originally Posted by p.faas

I've reloaded all templates with a red dot in front of it. Now I've got only standard grey dots and orange (templates are edited) dots.

I'm still having the problem. Is there a specific template, causing this problem?

Please open a support ticket and someone will address your problem.