Winapp 404 error - wrong path...

michael_S · **Winapp 404 error - wrong path... -** 16-07-2006, 09:34 PM

Hi,

The winapp seems to be looking for a nonexistant file path.

My supportsuite install is in the base home directory : http://mysite.com/

So, in the winapp I have set up the Live Response url to be:

http://mysite.com

but when I try to go online I get the follwing error:

Quote:

16/07/2006 14:28:42 An error occurred while attempting to communicate with the server:

Received unexpected response from server (invalid header)!

Data: (<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <HTML><HEAD> <TITLE>404 Not Found</TITLE> </HEAD><BODY> <H1>Not Found</H1> The requested URL /liveresponse/winapp/index.php was not found on this server.<P> <P>Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. </BODY></HTML> )

Error: <No extended error information available>

Notice that it is trying to look in /liveresponse/ subdirectory, which is not present anywhere on my server, nor is it present in the upload directory of the supporsuite download file. I have a winapp directory, but it is also in the site home directory, not a /liveresponse/ subdirectory.

Where is it getting this from? I have not set it to look in a subdirectory, but it just automatically does.

Any help is appreciated...

michael_S · **fixed by uninstalling and reinstalling -** 16-07-2006, 09:50 PM

Title says it all.

Everything is now working.

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michael_S Offline New Member Posts: 24 Join Date: Nov 2003 Location: Phoenix, AZ	fixed by uninstalling and reinstalling - 16-07-2006, 09:50 PM Title says it all. Everything is now working.