Winapp crashes

darek · **Winapp crashes -** 02-10-2006, 03:14 AM

After upgrading the Supportsuite to 3.04.00 stable and upgrading to the latest version of Winapp as soon as I click on Tickets button the application exits.

Darek

ljcaswell · 02-10-2006, 02:33 PM

Me too.

Neil-UKWSD · 02-10-2006, 02:34 PM

Hi,

What OS are you running on the system the WinApp is installed on?

ljcaswell · 02-10-2006, 02:37 PM

XP Pro Service Pack 2

***Roger Clark*** · 02-10-2006, 06:21 PM

This is very odd. Does it also happen with the other toolbar buttons, or only with the Tickets button?

ljcaswell · 02-10-2006, 07:08 PM

Only the tickets button. I can access the tickets by clicking something else, like the Knowledgebase button, then clicking the tickets link in the main screen, but as soon as I click the Tickets Menu Bar button, it crashes.

Neil-UKWSD · 02-10-2006, 07:21 PM

Hi,

I've just tried to duplicate this on my 3.04 stable install on XP Home SP2 but all worked ok.

darek · 03-10-2006, 02:00 AM

XP PRO SP2 in domain and only affects the Tickets buttons.

underzen · 03-10-2006, 04:11 AM

Same exact problem here.

XP Pro SP2
WinApp 3.0.4.7

Ryan Lederman · 03-10-2006, 05:07 PM

Would everyone who is having this problem please download and try this build: http://hotfix.kayako.com/winapp/Kaya...p-03-10-06.exe

Please let me know ASAP if this resolves the problem.

ljcaswell · 03-10-2006, 05:25 PM

Yes, that fixed it for me.

darek · 03-10-2006, 06:14 PM

That fixed for me as well.

Thanks!

WireNine · 04-10-2006, 06:24 AM

Fixed here as well

kostia · 04-10-2006, 08:21 AM

with 03-10-06 there is no crash but after clicking the ticket, it is showing

The resource cannot be displayed
The resource you are looking for cannot be opened by your browser.

--------------------------------------------------------------------------------

Please try the following:

Click the Back button to try another link.
Click Search to look for information on the Internet.

HTTP Error 406 - Not acceptable

Ryan Lederman · 04-10-2006, 05:31 PM

Quote:

Originally Posted by kostia

with 03-10-06 there is no crash but after clicking the ticket, it is showing

The resource cannot be displayed
The resource you are looking for cannot be opened by your browser.

--------------------------------------------------------------------------------

Please try the following:

Click the Back button to try another link.
Click Search to look for information on the Internet.

HTTP Error 406 - Not acceptable

This is a seperate issue which has since been resolved - we will publish the fix later today.

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darek Offline New Member Posts: 6 Join Date: Jun 2005	Winapp crashes - 02-10-2006, 03:14 AM After upgrading the Supportsuite to 3.04.00 stable and upgrading to the latest version of Winapp as soon as I click on Tickets button the application exits. Darek

ljcaswell Offline New Member Posts: 24 Join Date: Aug 2005	02-10-2006, 02:33 PM Me too.

Neil-UKWSD Offline Member Posts: 868 Join Date: Jun 2003 Location: United Kingdom	02-10-2006, 02:34 PM Hi, What OS are you running on the system the WinApp is installed on? Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

ljcaswell Offline New Member Posts: 24 Join Date: Aug 2005	02-10-2006, 02:37 PM XP Pro Service Pack 2

ljcaswell Offline New Member Posts: 24 Join Date: Aug 2005	02-10-2006, 07:08 PM Only the tickets button. I can access the tickets by clicking something else, like the Knowledgebase button, then clicking the tickets link in the main screen, but as soon as I click the Tickets Menu Bar button, it crashes.

Neil-UKWSD Offline Member Posts: 868 Join Date: Jun 2003 Location: United Kingdom	02-10-2006, 07:21 PM Hi, I've just tried to duplicate this on my 3.04 stable install on XP Home SP2 but all worked ok. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

darek Offline New Member Posts: 6 Join Date: Jun 2005	03-10-2006, 02:00 AM XP PRO SP2 in domain and only affects the Tickets buttons.

underzen Offline New Member Posts: 1 Join Date: Jun 2006	03-10-2006, 04:11 AM Same exact problem here. XP Pro SP2 WinApp 3.0.4.7

ljcaswell Offline New Member Posts: 24 Join Date: Aug 2005	03-10-2006, 05:25 PM Yes, that fixed it for me.

darek Offline New Member Posts: 6 Join Date: Jun 2005	03-10-2006, 06:14 PM That fixed for me as well. Thanks!

WireNine Offline Member Posts: 88 Join Date: Feb 2006	04-10-2006, 06:24 AM Fixed here as well Ali Khan – Founder and CEO, WireNine.com ╘WireNine ● Superior Hosting Solutions ● cPanel Shared and Reseller Web Hosting ● Cpanel/WHM ● RvSkins ● Fantastico de Luxe