WinApp logs out constantly

WireNine · **WinApp logs out constantly -** 05-10-2006, 10:59 PM

Latest stable WinApp is logging out automatically every 5-10 minutes on its own, there is nothing in the events logs.

Ryan Lederman · 05-10-2006, 11:34 PM

I think this is related to a small bug that creeped in to the initial 3.04.xx stable release; we're going to be publishing another stable within the next few hours, so just keep your eye out.

***Roger Clark*** · 06-10-2006, 03:09 AM

Look at this thread for the latest build (3.0.4.9) which will hopefully solve your problem:
http://forums.kayako.com/showpost.ph...0&postcount=29

offline · 06-10-2006, 03:34 PM

Perfect! Thanks!

08-10-2006, 06:03 PM

Hi

my live response (3.0.4.9) is now disconnecting without any logs or notice. :S

IndigoHosts · 08-10-2006, 06:05 PM

Same here, still getting logged out randomly with no notification or error

offline · 10-10-2006, 01:49 PM

Well I thought mine was fixed, its still logging out at random times.

Ryan Lederman · 10-10-2006, 05:30 PM

And there's nothing in the event log when this occurs, right?

n2972s · 10-10-2006, 08:51 PM

Quote:

Originally Posted by Ryan Lederman

And there's nothing in the event log when this occurs, right?

That is correct for me anyway.

I tried on two different computers with same result. Just logs out with nothing in the logs.

Extra · 10-10-2006, 10:45 PM

if it helps, we got it to stay connected longer by changing the setting in Options, from 10 to 15.

printa · 11-10-2006, 09:34 PM

I also get disconnected after 10-15 minutes no matter my option settings for Away.

printa · 11-10-2006, 11:40 PM

And apparently a couple of Liveresponse (3.0.4.9) clients are crashing twice a day as well. I am unable to access their accounts anytime soon to look for messages.

printa · 12-10-2006, 12:05 AM

my copy crashed here is the error:
Faulting application LiveResponse.exe, version 3.0.4.9, faulting module ToolkitPro1020vc71U.dll, version 10.2.0.0, fault address 0x0002a9c3.

Racked Hosting · 12-10-2006, 06:19 AM

Yes Ryan, nothing in the error logs. We don't even get a balloon notification

rickowen · 12-10-2006, 07:15 AM

Same here, no errors, no notofocation tried buil with 3.04.09 and 3.04.10
and both log out

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WireNine Offline Member Posts: 86 Join Date: Feb 2006	WinApp logs out constantly - 05-10-2006, 10:59 PM Latest stable WinApp is logging out automatically every 5-10 minutes on its own, there is nothing in the events logs. Ali Khan – Founder and CEO, WireNine.com ╘WireNine ● Superior Hosting Solutions ● cPanel Shared and Reseller Web Hosting ● Cpanel/WHM ● RvSkins ● Fantastico de Luxe

offline Offline New Member Posts: 7 Join Date: Oct 2006	06-10-2006, 03:34 PM Perfect! Thanks!

chrisbuk112 Guest Posts: n/a	08-10-2006, 06:03 PM Hi my live response (3.0.4.9) is now disconnecting without any logs or notice. :S

IndigoHosts Offline New Member Posts: 1 Join Date: Apr 2006	08-10-2006, 06:05 PM Same here, still getting logged out randomly with no notification or error

offline Offline New Member Posts: 7 Join Date: Oct 2006	10-10-2006, 01:49 PM Well I thought mine was fixed, its still logging out at random times.

Ryan Lederman Offline Chief Operating Officer Posts: 850 Join Date: May 2005 Location: Boise, Idaho	10-10-2006, 05:30 PM And there's nothing in the event log when this occurs, right? Ryan Lederman (ryan.lederman ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.

Extra Offline Member Posts: 30 Join Date: Oct 2005	10-10-2006, 10:45 PM if it helps, we got it to stay connected longer by changing the setting in Options, from 10 to 15. PHP built On:Linux 2.6.18-53.1.4.el5 i686 Database Version: 5.0.45-community PHP Version: 5.2.5 Web Server: Apache/2.0.63 (Unix) mod_ssl/2.0.63 SupportSuite v3.20.02

printa Offline New Member Posts: 21 Join Date: Oct 2006	11-10-2006, 09:34 PM I also get disconnected after 10-15 minutes no matter my option settings for Away.

printa Offline New Member Posts: 21 Join Date: Oct 2006	11-10-2006, 11:40 PM And apparently a couple of Liveresponse (3.0.4.9) clients are crashing twice a day as well. I am unable to access their accounts anytime soon to look for messages.

printa Offline New Member Posts: 21 Join Date: Oct 2006	12-10-2006, 12:05 AM my copy crashed here is the error: Faulting application LiveResponse.exe, version 3.0.4.9, faulting module ToolkitPro1020vc71U.dll, version 10.2.0.0, fault address 0x0002a9c3.

Racked Hosting Offline Member Posts: 346 Join Date: Mar 2006 Location: Manipal	12-10-2006, 06:19 AM Yes Ryan, nothing in the error logs. We don't even get a balloon notification Swaroop Hegde Director, Racked Hosting LLC

rickowen Offline Member Posts: 42 Join Date: Dec 2005 Location: Camberley, UK	12-10-2006, 07:15 AM Same here, no errors, no notofocation tried buil with 3.04.09 and 3.04.10 and both log out