WinApp logs out constantly - Page 2

DF-Duncan · 12-10-2006, 11:37 AM

We are noticing in our office computers, we are constantly getting logged out with no reports.

FrozenSC · 12-10-2006, 01:22 PM

We too are experiencing constant random logouts with 3.0.4.9

supportskins · 12-10-2006, 01:44 PM

Try disabling session IP check in config.php file of the software and check if the issue persist.

printa · 12-10-2006, 08:17 PM

Quote:

Originally Posted by supportskins

Try disabling session IP check in config.php file of the software and check if the issue persist.

Mine was not enabled to begin with.

rickowen · 12-10-2006, 08:22 PM

As mentioned earlier in the posts, I also changed the refresh to 15 mins and it has stayed logged in all day

cheers

Richard

printa · 13-10-2006, 02:56 PM

Quote:

Originally Posted by rickowen

As mentioned earlier in the posts, I also changed the refresh to 15 mins and it has stayed logged in all day

OK, maybe I changed the wrong setting, when you say refresh in options I assumed the Refresh visitor data setting, mine was set default to 10 seconds, I changed it to 15 seconds but if your setting is 15 minutes that should be 900 seconds then. Or I am in the completely wrong screen, which wouldn't surprise me much either.

Thanks!
Barry

rickowen · 13-10-2006, 07:01 PM

Sorry meant seconds, your right,

running at 15 has seemed to stabilise it for us

Thanks

Richard

Racked Hosting · 15-10-2006, 04:45 PM

Strange, I have always been on 15 seconds. I am still getting logged out. Honestly, this is a critical problem and I hope it's got Ryan/Roger's attention.

***Roger Clark*** · 16-10-2006, 08:48 PM

It does have our attention. We are investigating the problem. At the very least, the next hotfix build, posted later today, will fix the problem with the event log. From then, we can attempt to identify what's going on.

***Roger Clark*** · 17-10-2006, 01:29 AM

Here is the hotfix described above:

http://forums.kayako.com/showthread....831&page=2#top

TonyBaird · 17-10-2006, 02:31 PM

I'm running the latest version and it still seems to be happening.

**Digital Mayhem** · 17-10-2006, 03:56 PM

I just downloaded the hotfix and is not actually doing it more frequently so it has worsen for me.. Before I could be logged in 30-60 minutes before would log me out... Now its happening 5-10 minutes...

***Roger Clark*** · 17-10-2006, 04:36 PM

But does the log show up now?

TonyBaird · 17-10-2006, 08:01 PM

Nope it does not

**Digital Mayhem** · 17-10-2006, 08:18 PM

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DF-Duncan Offline New Member Posts: 27 Join Date: Jun 2003	12-10-2006, 11:37 AM We are noticing in our office computers, we are constantly getting logged out with no reports. Duncan Knapper Director - DataFlame Internet Services Ltd UK Web Hosting

FrozenSC Offline New Member Posts: 20 Join Date: Sep 2004	12-10-2006, 01:22 PM We too are experiencing constant random logouts with 3.0.4.9

supportskins Offline Senior Member Posts: 3,858 Join Date: Aug 2006 Location: Mumbai, India	12-10-2006, 01:44 PM Try disabling session IP check in config.php file of the software and check if the issue persist. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

rickowen Offline Member Posts: 42 Join Date: Dec 2005 Location: Camberley, UK	12-10-2006, 08:22 PM As mentioned earlier in the posts, I also changed the refresh to 15 mins and it has stayed logged in all day cheers Richard

rickowen Offline Member Posts: 42 Join Date: Dec 2005 Location: Camberley, UK	13-10-2006, 07:01 PM Sorry meant seconds, your right, running at 15 has seemed to stabilise it for us Thanks Richard

Racked Hosting Offline Member Posts: 353 Join Date: Mar 2006 Location: Manipal	15-10-2006, 04:45 PM Strange, I have always been on 15 seconds. I am still getting logged out. Honestly, this is a critical problem and I hope it's got Ryan/Roger's attention. Swaroop Hegde Director, Racked Hosting LLC

TonyBaird Offline New Member Posts: 13 Join Date: Mar 2005	17-10-2006, 02:31 PM I'm running the latest version and it still seems to be happening.

*Roger Clark* Offline Developer Posts: 128 Join Date: Feb 2006 Location: Columbus, OH	17-10-2006, 04:36 PM But does the log show up now? Roger Clark (roger.clark ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.

TonyBaird Offline New Member Posts: 13 Join Date: Mar 2005	17-10-2006, 08:01 PM Nope it does not

Digital Mayhem Offline Community Moderator Posts: 888 Join Date: May 2005 Location: Henderson, Nevada	17-10-2006, 08:18 PM Nope Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important Posting & You