WinApp logs out constantly

[n2972s]

The log view does not work within LiveResponse for me but if I go to the text file in the install folder here is the error I am getting:

When reading from here I get the space between letters but this is what I have.

T u e   O c t   1 7   1 2 : 3 1 : 0 8   2 0 0 6   :   C A c t i o n T h r e a d : : _ D o G e t U R L ( )   :   W h e n   p o s t i n g   d a t a   [ _ m = l i v e s u p p o r t & _ a = f e t c h v i s i t o r s & s e s s i o n i d = b 8 f 8 d c 5 4 e c b f 1 2 4 3 5 f a 3 b 7 e 5 2 3 3 a 0 f e 7 & s t a t u s = 1 & r a n d n o = 6 0 0 7 4 2 5 7 2 3 4 8 2 ]   t o   U R L   [ h t t p s : / / mydomain/ s u p p o r t / w i n a p p / i n d e x . p h p ? _ r a n d o m n u m b e r = 6 0 0 7 4 2 5 7 2 3 4 8 2 ] ,   e r r o r   [ R e c e i v e d   u n e x p e c t e d   r e s p o n s e   f r o m   s e r v e r   ( i n v a l i d   h e a d e r ) ! 
 D a t a :   ( % s ) ]   o c c u r r e d .   R e s u l t   =   < e m p t y >

Edited: Here is a cleaner one:

Tue Oct 17 12:31:08 2006 : CActionThread::_DoGetURL() : When posting data [_m=livesupport&_a=fetchvisitors&sessionid=b8f8dc54ecbf12435fa3b7e5233a0fe7&status=1&randno=6007425723482] to URL [https://mydomain.com/support/winapp/index.php?_randomnumber=6007425723482], error [Received unexpected response from server (invalid header)!਍ഀ
Data: (%s)] occurred. Result = <empty>

[Roger Clark]

n2972s: that may just be the key to what's happening here.

I've posted another experimental hotfix that may prove useful in figuring out what's happening. Can you test it for me and see if you get the same problem?

EDIT: http://forums.kayako.com/showthread....831&page=3#top

Thanks for your help in diagnosing this problem. We appreciate the effort.

[n2972s]

Roger could you check that link to download the hotfix. (File not found)

I will test it here shortly when I get it downloaded.

Thanks!

[Roger Clark]

Just fixed it.

http://forums.kayako.com/showthread....831&page=3#top

[n2972s]

Sorry Roger should have been more clear. This link:

http://hotfix.kayako.com/winapp/Kaya...p-3.0.4.17.exe

[printa]

Originally Posted by n2972s

Sorry Roger should have been more clear. This link:

http://hotfix.kayako.com/winapp/Kaya...p-3.0.4.17.exe

the error is:

Not Found

The requested URL /winapp/Kayako_WinApp-3.0.4.17.exe was not found on this server.
Apache/2.0.46 (Red Hat) Server at hotfix.kayako.com Port 80

[Roger Clark]

http://hotfix.kayako.com/winapp/Kaya...p-3.0.4.17.exe is the URL.

[TonyBaird]

I just tried it and it put this in the event log

17/10/2006 20:54:04 An error occurred while attempting to communicate with the server (online 05:30):

Received unexpected response from server (invalid header)!

Data: (<empty>)

Error: <No extended error information available>

[n2972s]

I concur with the above but on an side note the logs can be viewed via LiveResponse now.

[Roger Clark]

Thanks for confirming our suspicions. That's exactly the problem we were expecting. It looks like this could either be a problem with the SupportSuite/SWIFT PHP software, or an issue with the web server itself returning empty responses. We'll be investigating this further; you can expect a response soon.

[Racked Hosting]

on a refresh of 20 seconds, the latest build ran smoothly today. The logs just have these attempts which don't seem to be a problem.

18/10/2006 15:06:19 Attempt #1 to retry URL http://support.rackedhosting.com/win...33032017626164...
18/10/2006 15:20:19 Attempt #1 to retry URL http://support.rackedhosting.com/win...=1463486928907...
18/10/2006 16:42:40 Attempt #1 to retry URL http://support.rackedhosting.com/win...62461783712271...
18/10/2006 16:51:19 Attempt #1 to retry URL http://support.rackedhosting.com/win...22271368013969...
18/10/2006 19:54:39 Attempt #1 to retry URL http://support.rackedhosting.com/win...18461920617122...

[TonyBaird]

Using the latest version this is now my error

19/10/2006 07:45:51 An error occurred while attempting to communicate with the server (online 05:46):

The server returned an error response.

Error: File not found. Is this the correct URL, or does the server support this application?

[Racked Hosting]

What is the supportsuite url you have entered?

[TonyBaird]

https://mydomain.com/support/

Logged in for 15 minutes or so then this happens.


Started happening when I got one of the recent winapps.

[Roger Clark]

Originally Posted by TonyBaird

Using the latest version this is now my error

If you receive this error, it means you have misconfigured the URL in the options.