 |
LiveResponse Desktop Application Discussion, troubleshooting and feedback for LiveResponse Desktop Application for Microsoft Windows.
 |
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
| ||||||||||||
|
|
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
(#1)
  |
| Member  Posts: 863 Join Date: Jun 2003 Location: United Kingdom | WinApp - New Ticket Alerts -
01-10-2006, 11:35 PM
Hi, Under the Alerts option in the WinApp is an option to alert on new tickets which has never worked or being removed if no longer to be supported. I think it would be great to have this function working so that we can get alerts on new tickets with just the WinApp (bit like the un-registered version of InstaAlert) but when clicking on the alert it opens the ticket in the WinApp. UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk |
| |  |
|
(#2)
|
| Chief Operating Officer  Posts: 850 Join Date: May 2005 Location: Boise, Idaho |
03-10-2006, 12:26 AM
Neil, That alert option is there erroneously, and we do not plan to support alerts in the WinApp. Alerts will exclusively be available through InstaAlert only. -------------------------------------------------------------------
|
| | |
|
(#3)
|
| Member Posts: 863 Join Date: Jun 2003 Location: United Kingdom |
03-10-2006, 08:19 AM
Hi Ryan, That is a shame, seems silly to be able to manage tickets throguh the WinApp if using SupportSuite but to not be able to have the alerts through the one app and have them take you to the ticket in the WinApp. UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk |
| | |
|
(#4)
|
| Member Posts: 86 Join Date: Feb 2006 |
04-10-2006, 05:22 AM
I had suggested this a while ago with no response  ╘WireNine ● Superior Hosting Solutions ● cPanel Shared and Reseller Web Hosting ● Cpanel/WHM ● RvSkins ● Fantastico de Luxe |
| | |
|
(#5)
|
| Chief Operating Officer Posts: 850 Join Date: May 2005 Location: Boise, Idaho |
04-10-2006, 05:45 AM
Quote:
-------------------------------------------------------------------
| |
| | |
|
| Tags |
| alerts, ticket, winapp |
| Thread Tools | Search this Thread |
| Display Modes | |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Alerts for user edited ticket? | Nate_M | SupportSuite, eSupport and LiveResponse | 0 | 17-10-2006 05:16 AM |
| Ticket Alerts - Ticket Assigned, non-functioning | MarlboroMan | SupportSuite, eSupport and LiveResponse | 12 | 01-02-2006 07:53 PM |
| eSupport v2.2 RC1 Available in Members Area | Varun Shoor | Technical Chat | 1 | 17-05-2004 01:28 PM |
Linear Mode
