Winapp problems

[Wulfen]

We upgraded from esuppor to supportsuite, but we have some problems.
I downloaded the supportsuite.3.00.90.stable.zendclosed.tar.gz removed the old install, uploaded the new files, ran the upgrade script. Everyting seems to work just like the old esupport, but the main reason for the upgrade (the winapp) doesn't work. I've tried several of the versions listed here: http://hotfix.kayako.com/winapp/ but they all produce the same error.
Errormsg:
An error occurred while attempting to communicate with the server:

Received unexpected response from server (invalid header)!

Data: (<br /> <b>Fatal error</b>: livesupport event is not registered in <b>/home/support_combitel/includes/functions.php</b> on line <b>717</b><br /> )

Error: <No extended error information available>


Doesn't winapp work with supportsuite? Is there anything more we need to buy before we can use winapp? Is there any problems upgrading from esupport to supportsuite?
I've tried the kayako support, but was only told to use another version of winapp, and I've tried most of the versions on the website.

[greengiant]

Hi,

Sound like maybe the upgrade did not register the module. Go back to the setup and choose the Modify Install option. It will give you a list of the modules. See if the LiveSuport module is listed as not installed, and just click the install button..

[Wulfen]

Thanks, that solved my problem.