Connection Issue

phpcoder · **Connection Issue -** 06-02-2006, 07:02 PM

It appears to me that in the latest build if the application can't connect to the server on an attempt it won't attempt to connect again and "logs me out" of the InstaAlert program.

Ryan Lederman · 06-02-2006, 09:40 PM

Hi phpcoder,

That functionality is as-designed. If the program can't fetch ticket data it reverts to the "offline" state.

Regards,

phpcoder · 07-02-2006, 07:09 PM

That is stupid though...

What happens if the error happens when I'm not sitting at my desk or I don't notice the error or that InstaAlert isn't active? I liked the version for eSupport v2 where you got the popup but the program continued.

craigbrass · 07-02-2006, 07:47 PM

Yea, I gotta agree with this. InstaAlert should automatically try again in another x amount of minutes (depending on what your refresh rate is set as).

Ryan Lederman · 07-02-2006, 10:01 PM

Would one of you be so kind to open a flyspray task in my name for this?

Regards,

craigbrass · 08-02-2006, 08:06 AM

Done. http://bugs.kayako.net/index.php?do=details&id=1202

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phpcoder Offline New Member Posts: 23 Join Date: Aug 2003	Connection Issue - 06-02-2006, 07:02 PM It appears to me that in the latest build if the application can't connect to the server on an attempt it won't attempt to connect again and "logs me out" of the InstaAlert program.

phpcoder Offline New Member Posts: 23 Join Date: Aug 2003	07-02-2006, 07:09 PM That is stupid though... What happens if the error happens when I'm not sitting at my desk or I don't notice the error or that InstaAlert isn't active? I liked the version for eSupport v2 where you got the popup but the program continued.

craigbrass Offline Senior Member Posts: 7,531 Join Date: Jun 2005 Location: Cumbria, UK	07-02-2006, 07:47 PM Yea, I gotta agree with this. InstaAlert should automatically try again in another x amount of minutes (depending on what your refresh rate is set as). Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

craigbrass Offline Senior Member Posts: 7,531 Join Date: Jun 2005 Location: Cumbria, UK	08-02-2006, 08:06 AM Done. http://bugs.kayako.net/index.php?do=details&id=1202 Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako