Encoding in InstaAlert

martin1 · **Encoding in InstaAlert -** 04-02-2008, 10:03 AM

How to set InstaAlert to support different character encoding ? My eSupport runs under ISO-8859-2 and pop-up windows in InstaAlert has bad diacritics.

craigbrass · 04-02-2008, 10:30 AM

Care to post a few screenshots of this happening? I have heard of this happening before.

**Jamie Edwards** · 04-02-2008, 08:09 PM

Hi Martin,

What version of eSupport are you running?

If it is prior to 3.11.02 CVS, please download the latest CVS build and upload the following files:

/includes/functions_xml.php
/includes/functions_winapp.php

And then see if the problem persists.

martin1 · 05-02-2008, 02:16 AM

Now I have 3.11.01 STABLE.

martin1 · 05-02-2008, 02:32 AM

Now it is OK. I replaced only two files (functions_xml.php, functions_winapp.php). Is it OK for correct function of eSupport ?

craigbrass · 05-02-2008, 10:31 AM

Yes, replacing those two files will not cause any problems.

**Jamie Edwards** · 05-02-2008, 11:42 AM

Quote:

Originally Posted by martin1

Now it is OK. I replaced only two files (functions_xml.php, functions_winapp.php). Is it OK for correct function of eSupport ?

Hi Martin; yes this is correct - you can simply replace these files downloaded form the latest CVS build without breaking anything. If this does not solve your problem please post back.

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martin1 Offline New Member Posts: 8 Join Date: Jan 2008 Owned License	Encoding in InstaAlert - 04-02-2008, 10:03 AM How to set InstaAlert to support different character encoding ? My eSupport runs under ISO-8859-2 and pop-up windows in InstaAlert has bad diacritics.

craigbrass Offline Senior Member Posts: 5,072 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	04-02-2008, 10:30 AM Care to post a few screenshots of this happening? I have heard of this happening before. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

martin1 Offline New Member Posts: 8 Join Date: Jan 2008 Owned License	05-02-2008, 02:16 AM Now I have 3.11.01 STABLE.

martin1 Offline New Member Posts: 8 Join Date: Jan 2008 Owned License	05-02-2008, 02:32 AM Now it is OK. I replaced only two files (functions_xml.php, functions_winapp.php). Is it OK for correct function of eSupport ?

craigbrass Offline Senior Member Posts: 5,072 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	05-02-2008, 10:31 AM Yes, replacing those two files will not cause any problems. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger