Error message when clicking the pop-up alert

eiden · **Error message when clicking the pop-up alert -** 07-07-2006, 11:58 AM

When I click the pop-up alert that Instaalert displays, I get an error message: "InstaAlert enterounctered an error while trying ti start your default web browser application!"

What's causing this ?

Ryan Lederman · 07-07-2006, 07:50 PM

Hi eiden,

What web browser do you use? Which is your default? I would be glad to help you solve your problem.

Regards,

eiden · 07-07-2006, 09:17 PM

IE version: 6.0.2900.2180
WinXP SP 2
Norwegian version

IE is set as default.

This problem only occurs on my PC at work. My user account there is restricted. But on my laptop I have admin rights, and there it works.

Ryan Lederman · 07-07-2006, 09:36 PM

I've created a test application to see exactly what goes wrong when the default browser is being opened.

Please download http://ryan.kayako.org/temp/SpawnURLRegTest.exe to the InstaAlert directory and run it. Then tell me what the output is.

Thanks,

eiden · 07-07-2006, 09:38 PM

Will do that as soon as I'm in front of my PC at work. Thanks for the excellent support Ryan! Have a nice weekend

eiden · 08-07-2006, 11:09 AM

Here is the error message I get from your SpawnURLRegTest.exe program:

Unable to open HKEY_CLASSES_ROOT! GLE = 0

Ryan Lederman · 11-07-2006, 04:53 AM

FYI, I've discovered the cause of this particular bug and I will be posting a replacement build for you in the next few hours.

Thanks for using Kayako,

eiden · 11-07-2006, 08:45 AM

Thanks Ryan!

Ryan Lederman · 11-07-2006, 06:56 PM

Hi eiden,

Sorry for the delay. Here is the link to the location where you can find the new build of InstaAlert that contains the bug fix:

http://forums.kayako.com/showpost.ph...7&postcount=19

Please let me know if I can be of further assistance.

Ryan Lederman · 13-07-2006, 09:34 PM

eiden,

Did the new build fix the problem you were having?

eiden · 27-07-2006, 11:36 AM

Sorry for the late reply. I have been on vacation

I still get the same error message with the latest ANSI/MBCS build that I downloaded from: http://hotfix.kayako.com/instaalert/...t-25-07-06.exe

Ryan Lederman · 28-07-2006, 08:24 PM

Hm, that's really strange. I swear the changes I made should have fixed that. I'll look in to it later today.

Ryan Lederman · 30-07-2006, 04:28 AM

My apologies. The bug wasn't actually fixed in that build. Please find the bug ACTUALLY FIXED in this build: http://forums.kayako.com/showpost.ph...1&postcount=21

Regards,

eiden · 01-08-2006, 09:49 AM

Thanks for excellent help Ryan! I'm on vacation right now, so I will test this in 2 weeks.

Ryan Lederman · 25-08-2006, 08:43 PM

Hi eiden,

Any updates?

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eiden Offline Member Posts: 234 Join Date: Apr 2006 Location: Norway	Error message when clicking the pop-up alert - 07-07-2006, 11:58 AM When I click the pop-up alert that Instaalert displays, I get an error message: "InstaAlert enterounctered an error while trying ti start your default web browser application!" What's causing this ?

eiden Offline Member Posts: 234 Join Date: Apr 2006 Location: Norway	07-07-2006, 09:17 PM IE version: 6.0.2900.2180 WinXP SP 2 Norwegian version IE is set as default. This problem only occurs on my PC at work. My user account there is restricted. But on my laptop I have admin rights, and there it works.

eiden Offline Member Posts: 234 Join Date: Apr 2006 Location: Norway	07-07-2006, 09:38 PM Will do that as soon as I'm in front of my PC at work. Thanks for the excellent support Ryan! Have a nice weekend

eiden Offline Member Posts: 234 Join Date: Apr 2006 Location: Norway	08-07-2006, 11:09 AM Here is the error message I get from your SpawnURLRegTest.exe program: Unable to open HKEY_CLASSES_ROOT! GLE = 0

eiden Offline Member Posts: 234 Join Date: Apr 2006 Location: Norway	11-07-2006, 08:45 AM Thanks Ryan!

Ryan Lederman Offline Chief Operating Officer Posts: 855 Join Date: May 2005 Location: Boise, Idaho	13-07-2006, 09:34 PM eiden, Did the new build fix the problem you were having? Ryan Lederman (ryan.lederman ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.

eiden Offline Member Posts: 234 Join Date: Apr 2006 Location: Norway	27-07-2006, 11:36 AM Sorry for the late reply. I have been on vacation I still get the same error message with the latest ANSI/MBCS build that I downloaded from: http://hotfix.kayako.com/instaalert/...t-25-07-06.exe

eiden Offline Member Posts: 234 Join Date: Apr 2006 Location: Norway	01-08-2006, 09:49 AM Thanks for excellent help Ryan! I'm on vacation right now, so I will test this in 2 weeks.

Ryan Lederman Offline Chief Operating Officer Posts: 855 Join Date: May 2005 Location: Boise, Idaho	25-08-2006, 08:43 PM Hi eiden, Any updates? Ryan Lederman (ryan.lederman ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.