How to prevent Instaalert warning of tickets not assigned to me

dicks

Although I am logged in with my account details, Instaalert seems to warn about all new ticket and replies, even when they are assigned to someone else.

I have admin rights, but still think that I should only be warned about my and new tickets.

Any feedback is appreciated.

craigbrass · 15-05-2009, 03:03 PM

There is currently no way to do this. I have been pushing for an update to the API so the FireFox Client addon we developed can only notify of assigned tickets to the user logged in. The InstaAlert tool could then also be updated to do this.

dicks · 15-05-2009, 03:11 PM

Thanks, I was surprised that I could even open these tickets. Does not give me a safe feeling knowing that staff can access any ticket the InstaAlert shows.

Where can I look at your Firefox plugin?

craigbrass · 15-05-2009, 03:19 PM

http://forums.kayako.com/f52/firefox...-kayako-19270/

dicks · 15-05-2009, 03:38 PM

I installed it, but am not sure I will see the popups like the InstaAlert shows. Does it do that as the deparments overview is a but cluttered (we have many deparments and 4 statusses).

craigbrass · 15-05-2009, 05:40 PM

Yes, it shows a popup when a new ticket comes in.

aadhar · 09-07-2009, 04:35 PM

I was surprised that I could even open these tickets. Does not give me a safe feeling knowing that staff can access any ticket the InstaAlert shows.

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dicks Offline Member Posts: 37 Join Date: Mar 2009	How to prevent Instaalert warning of tickets not assigned to me - 15-05-2009, 02:31 PM Although I am logged in with my account details, Instaalert seems to warn about all new ticket and replies, even when they are assigned to someone else. I have admin rights, but still think that I should only be warned about my and new tickets. Any feedback is appreciated.

dicks Offline Member Posts: 37 Join Date: Mar 2009	15-05-2009, 03:11 PM Thanks, I was surprised that I could even open these tickets. Does not give me a safe feeling knowing that staff can access any ticket the InstaAlert shows. Where can I look at your Firefox plugin?

craigbrass Offline Senior Member Posts: 7,547 Join Date: Jun 2005 Location: Cumbria, UK	15-05-2009, 03:19 PM http://forums.kayako.com/f52/firefox...-kayako-19270/ Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

dicks Offline Member Posts: 37 Join Date: Mar 2009	15-05-2009, 03:38 PM I installed it, but am not sure I will see the popups like the InstaAlert shows. Does it do that as the deparments overview is a but cluttered (we have many deparments and 4 statusses).

craigbrass Offline Senior Member Posts: 7,547 Join Date: Jun 2005 Location: Cumbria, UK	15-05-2009, 05:40 PM Yes, it shows a popup when a new ticket comes in. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

aadhar Offline New Member Posts: 5 Join Date: Jul 2009	09-07-2009, 04:35 PM I was surprised that I could even open these tickets. Does not give me a safe feeling knowing that staff can access any ticket the InstaAlert shows. SEO