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InstaAlert Discussion, troubleshooting and feedback for InstaAlert application for Microsoft Windows.

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eger Offline
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How to stop alerts for certain queues? - 27-06-2008, 08:19 PM

I am trying to get alerts to NOT pop up for certain queues or rules.

I have a queue that does not send Autoresponders and a rule for incoming mail which has checked:

- Do not send autoresponder message
- Do Not Process Ticket Alert Rules

However I still get alerts in InstaAlert. Any way to disable certain ticket alerts?
   
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joshuah Offline
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Posts: 137
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18-11-2008, 03:56 AM

Quote:
Originally Posted by eger View Post
I am trying to get alerts to NOT pop up for certain queues
It would be good for future releases of this software to only display alerts for certain departments, like creating a filter in the options or something?
   
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craigbrass Offline
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Location: Cumbria, UK
18-11-2008, 04:33 AM

Yea, I would also like to see the API expanded so notifications can be drilled down better to just what you want.


Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member)

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