If you own SupportSuite, do u need to pay to use InstaAlert?

Success

Cos when I run the InstaAlert setup it ask for a serial number.

Where to get this serial number?

disenioweb · 03-01-2006, 12:22 PM

The serial number is to have a pro version...

Where to get this serial number?
you have to order this in kayako.com

Success · 03-01-2006, 12:35 PM

If we want to use the pro version, do we pay once or do we have to pay for each staff?

**Raghav Arora** · 03-01-2006, 12:36 PM

Hi Success,
The Pro version licenses are for per machine/staff.

Let us know if there is anything else.

Regards,

Raghav Arora

Success · 03-01-2006, 12:40 PM

thanks,

What happens when we change our laptop?

disenioweb · 03-01-2006, 12:46 PM

Read this thread:

http://forums.kayako.com/showthread....ght=instaalert

jbsolutios · 03-01-2006, 12:48 PM

The standard version, is not chargeable - it will alert you when new tickets are received etc, but you have to pay for the Pro version.

In this version, you are shown a ticket tree, which lists each department and shows you how many tickets there are in each status, e.g. open, closed.

If you want this, you have to go to the Kayako store (http://www.kayako.com/buynow.php) and purchase the InstaAlert Pro.

Once you have done this, go to the members area (https://members.kayako.net/) and you will then need to copy the Device ID from your copy of InstaAlert and paste it in. You will then be given an unlock code, which you need to paste back in to your copy of InstaAlert.

Hope this helps?

JB

Success · 03-01-2006, 12:50 PM

Thanks everyone, it helps, a lot.

I want to know what happens if we upgrade or change our laptop in future? Cos the device number will be different.

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Success Offline Member Posts: 45 Join Date: Dec 2005	If you own SupportSuite, do u need to pay to use InstaAlert? - 03-01-2006, 12:17 PM Cos when I run the InstaAlert setup it ask for a serial number. Where to get this serial number?

disenioweb Offline Member Posts: 209 Join Date: Apr 2004	03-01-2006, 12:22 PM The serial number is to have a pro version... Where to get this serial number? you have to order this in kayako.com -

Success Offline Member Posts: 45 Join Date: Dec 2005	03-01-2006, 12:35 PM If we want to use the pro version, do we pay once or do we have to pay for each staff?

Success Offline Member Posts: 45 Join Date: Dec 2005	03-01-2006, 12:40 PM thanks, What happens when we change our laptop?

disenioweb Offline Member Posts: 209 Join Date: Apr 2004	03-01-2006, 12:46 PM Read this thread: http://forums.kayako.com/showthread....ght=instaalert -

Success Offline Member Posts: 45 Join Date: Dec 2005	03-01-2006, 12:50 PM Thanks everyone, it helps, a lot. I want to know what happens if we upgrade or change our laptop in future? Cos the device number will be different.