InstaAlert - Automatic Login to Staff Area

craigbrass · **InstaAlert - Automatic Login to Staff Area -** 09-02-2006, 10:43 AM

Hello,

Would be nice if when you clicked on one of the departments / status' / ect in swift it automatically logged you into the staff area rather than having to login. It should log you in with the username and password set in the InstaAlert settings window.

Have posted this in flyspray too at http://bugs.kayako.net/index.php?do=details&id=1207

Best Regards,
Craig Brass

Neil-UKWSD · 09-02-2006, 11:19 AM

I would like to see this too, seems a little silly having to re-login to the staffCP having clicked a link in InstaAlert which we're already logged into.

craigbrass · 09-02-2006, 11:56 AM

Yea, and don't suggest the "Remember Me" as I clear my cookies alot so wouldn't work.

phpcoder · 09-02-2006, 11:50 PM

I agree with this as well!

craigbrass · 10-02-2006, 08:03 AM

Best way to do it really would be to allow Kayako's core to accept MD5ed passwords (say &username=craigbrass&md5password=5f4dcc3b5aa765d61 d8327deb882cf99) and then Ryan's job would be easy, just a case of putting a few variables in. This would make the method secure as MD5 cannot be decrypted.

phpcoder · 02-03-2006, 03:45 PM

Any update to this?

craigbrass · 03-03-2006, 12:50 PM

I think all windows development on InstaAlert / SyncWorks / WinApp have ceased and it being focused on Kayako Mobile. Wouldn't hold your breath for any time soon. Plus, Varun is busy on more important things aparently, shame

phpcoder · 04-03-2006, 01:53 PM

I hope that is not true as InstaAlert is a HUGE selling point of Kayako and is one of the most vital things I see in the helpdesk.

***Varun Shoor*** · 04-03-2006, 02:10 PM

Uhh, Thats definately not true, We have hired another developer (Roger Clark) who is looking into LR (We are adding complete SIP support to it).

Ryan is actively looking into IA, SW and KM. In fact, the next stable build due the coming week will have the new rewritten SyncWorks with it.

Regards,

Varun Shoor

craigbrass · 04-03-2006, 07:46 PM

Oh, VERY glad to hear that. I was told a new developer was considering being hired but nothing seamed to come of it and Ryan told me he was focusing on Kayako Mobile until the beta was out.

Glad to hear things are moving forward tho.

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Neil-UKWSD Offline Member Posts: 630 Join Date: Jun 2003 Location: United Kingdom	09-02-2006, 11:19 AM I would like to see this too, seems a little silly having to re-login to the staffCP having clicked a link in InstaAlert which we're already logged into. █ Neil Wood \| UK Web.Solutions Direct █ Premium UK Web Hosting ■ Mailfoundry SPAM Protection ■ R1Soft Backups ■ 24/7 Support ■ Established 2001 █ http://ukwebsolutionsdirect.co.uk

craigbrass Offline Senior Member Posts: 7,541 Join Date: Jun 2005 Location: Cumbria, UK	09-02-2006, 11:56 AM Yea, and don't suggest the "Remember Me" as I clear my cookies alot so wouldn't work. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

phpcoder Offline New Member Posts: 23 Join Date: Aug 2003	09-02-2006, 11:50 PM I agree with this as well!

phpcoder Offline New Member Posts: 23 Join Date: Aug 2003	02-03-2006, 03:45 PM Any update to this?

phpcoder Offline New Member Posts: 23 Join Date: Aug 2003	04-03-2006, 01:53 PM I hope that is not true as InstaAlert is a HUGE selling point of Kayako and is one of the most vital things I see in the helpdesk.