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(#1)
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| New Member Posts: 19 Join Date: Aug 2006 Location: Glasgow | InstaAlert login failure -
13-08-2006, 05:29 PM
Hi I repeatedly get failure when trying to start the Insta Alert package. Have downloaded, but when trying to get started I always get the message : "Failed to get ticket data from server. Reason : authentication has failed". I suspect I might not be entering the correct URL and user info. What username & password should I be using ? TIA, |
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(#2)
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| Chief Operating Officer  Posts: 905 Join Date: May 2005 Location: Boise, Idaho USA |
14-08-2006, 05:58 PM
clyde, You should be using the user name and password for any staff member in the system. Regards, ------------------------------------------------------------------- |
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(#3)
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| Member Posts: 44 Join Date: Apr 2006 |
15-08-2006, 02:47 PM
I also suffered this problem. The difference is if I use ID in english, everything looks just fine, if the ID is in Chinese, then see the error message 'Authentication has failed'.
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(#4)
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| New Member Posts: 19 Join Date: Aug 2006 Location: Glasgow |
15-08-2006, 07:38 PM
Ryan, got it, many thanks.
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(#5)
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| Chief Operating Officer Posts: 905 Join Date: May 2005 Location: Boise, Idaho USA |
25-08-2006, 07:42 PM
Glad you got it figured out.
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