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InstaAlert Discussion, troubleshooting and feedback for InstaAlert application for Microsoft Windows.

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  (#1) Old
clyde Offline
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Location: Glasgow
InstaAlert login failure - 13-08-2006, 05:29 PM

Hi
I repeatedly get failure when trying to start the Insta Alert package.
Have downloaded, but when trying to get started I always get the message :
"Failed to get ticket data from server. Reason : authentication has failed".
I suspect I might not be entering the correct URL and user info.
What username & password should I be using ?
TIA,
   
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Ryan Lederman Offline
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14-08-2006, 05:58 PM

clyde,

You should be using the user name and password for any staff member in the system.

Regards,


Ryan Lederman (ryan.lederman ]at[ kayako.com)
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triller Offline
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15-08-2006, 02:47 PM

I also suffered this problem. The difference is if I use ID in english, everything looks just fine, if the ID is in Chinese, then see the error message 'Authentication has failed'.
   
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clyde Offline
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15-08-2006, 07:38 PM

Ryan, got it, many thanks.
   
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Ryan Lederman Offline
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25-08-2006, 07:42 PM

Glad you got it figured out.


Ryan Lederman (ryan.lederman ]at[ kayako.com)
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