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InstaAlert Discussion, troubleshooting and feedback for InstaAlert application for Microsoft Windows.
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(#46)
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| Member  Posts: 387 Join Date: Jan 2007 Location: Orange County, CA |
03-07-2007, 07:16 PM
Will do Ryan, thanks for the help. Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
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(#47)
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| Chief Operating Officer  Posts: 852 Join Date: May 2005 Location: Boise, Idaho |
03-07-2007, 08:44 PM
Try this one too; no need to do the debug logging for this one. http://hotfix.kayako.com/instaalert/...E-3.1.1.15.exe -------------------------------------------------------------------
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(#48)
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| Member Posts: 387 Join Date: Jan 2007 Location: Orange County, CA |
03-07-2007, 09:54 PM
Captured. Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
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(#49)
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| Member  Posts: 1,308 Join Date: Apr 2007 Location: Toronto Canada |
04-07-2007, 10:24 PM
I tested out .16 and so far it has been working good. I'll let you know if the problem comes back. |
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(#50)
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| Member Posts: 387 Join Date: Jan 2007 Location: Orange County, CA |
05-07-2007, 01:31 AM
Just checked mine (via remote desktop) and so far so good! It's been running since late last night. Looks like you may be on to it! Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
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(#51)
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| Senior Member Posts: 5,579 Join Date: Jun 2005 Location: Cumbria, UK |
05-07-2007, 09:39 AM
Hopefully it has been fixed then! Icon Headquarters - Its Elixir - Web2Messenger |
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(#52)
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| Member Posts: 387 Join Date: Jan 2007 Location: Orange County, CA |
05-07-2007, 01:51 PM
Ryan, looks like you nailed it this time! Running since Friday and still restores properly! Thank you! Weird (and tough!) little bug huh? Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
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(#53)
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| Senior Member Posts: 5,579 Join Date: Jun 2005 Location: Cumbria, UK |
05-07-2007, 05:00 PM
Yea, reminds me of the stealing focus issue inside the WinApp a few months ago... Icon Headquarters - Its Elixir - Web2Messenger |
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(#54)
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| Chief Operating Officer Posts: 852 Join Date: May 2005 Location: Boise, Idaho |
05-07-2007, 06:28 PM
Glad to hear it guys. I'll be posting another IA build later today that contains some fixed bugs that were the result of all the changes I made recently. -------------------------------------------------------------------
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(#55)
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| Senior Member Posts: 5,579 Join Date: Jun 2005 Location: Cumbria, UK |
05-07-2007, 07:11 PM
Great, thanks Ryan! Icon Headquarters - Its Elixir - Web2Messenger |
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(#56)
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| Chief Operating Officer Posts: 852 Join Date: May 2005 Location: Boise, Idaho |
05-07-2007, 08:53 PM
This build should be the final one (stable candidate for this revision) http://hotfix.kayako.com/instaalert/...E-3.1.1.16.exe -------------------------------------------------------------------
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(#57)
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| Member Posts: 387 Join Date: Jan 2007 Location: Orange County, CA |
06-07-2007, 04:21 PM
I have not had the problem re-occur with either of the last 2 builds (and the latest build got rid of some issues I was seeing with refresh failure messages) Nice work Ryan! Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
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(#58)
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| Senior Member Posts: 5,579 Join Date: Jun 2005 Location: Cumbria, UK |
06-07-2007, 07:07 PM
Yea, new build is great. Well done Ryan! Icon Headquarters - Its Elixir - Web2Messenger |
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(#59)
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| Chief Operating Officer Posts: 852 Join Date: May 2005 Location: Boise, Idaho |
06-07-2007, 10:16 PM
Glad to hear it works. -------------------------------------------------------------------
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| Tags |
| instaalert, minimize, properly, repainting, resrtore |
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