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(#1)
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| Member  Posts: 377 Join Date: Jan 2007 Location: Orange County, CA | InstaAlert not repainting properly after resrtore from minimize? -
20-03-2007, 01:46 AM
Hello, I have an open ticket already for this with K., but just curious if anyone else is seeing problems with InstaAlert not re-painting properly after restore from minimize? Screenshot attached. Doesn't happen every time InstaAlert is restored, but will almost always happen eventually (ie. after 1 or 2 hours of InstaAlert beng open) Regards, Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
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(#2)
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| Community Moderator Posts: 730 Join Date: Jan 2005 |
20-03-2007, 01:49 AM
Quote:
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(#3)
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| Chief Operating Officer  Posts: 905 Join Date: May 2005 Location: Boise, Idaho USA |
25-06-2007, 08:52 PM
I've heard of this from several people, but never been able to reproduce it here.
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(#4)
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| Member Posts: 377 Join Date: Jan 2007 Location: Orange County, CA |
26-06-2007, 03:00 AM
Hi Ryan, Just to update you. Work recently replaced my workstation with a brand new (& much more powerful) workstation, with a right out of the box fresh install of XP. One of the very first things I tested was instaalert... and it does exactly the same thing as before I'm afraid. (haven't had a chance to update the ticket) Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
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(#5)
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| Member  Posts: 1,259 Join Date: Apr 2007 Location: Toronto Canada |
26-06-2007, 03:19 AM
Are you and Richm the same user?
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(#6)
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| Chief Operating Officer Posts: 905 Join Date: May 2005 Location: Boise, Idaho USA |
26-06-2007, 03:42 AM
Can I get reproduction steps and a screenshot please?
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(#7)
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| Member Posts: 377 Join Date: Jan 2007 Location: Orange County, CA |
26-06-2007, 06:09 AM
Thanks for teh reply Ryan. You can find both in ticket: TDD-457817 Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
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(#8)
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| Chief Operating Officer Posts: 905 Join Date: May 2005 Location: Boise, Idaho USA |
28-06-2007, 08:38 PM
I'm trying to reproduce this right now. I'll let you know what happens.
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(#9)
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| Chief Operating Officer Posts: 905 Join Date: May 2005 Location: Boise, Idaho USA |
28-06-2007, 10:52 PM
Do me a favor and give http://hotfix.kayako.com/instaalert/...A-3.1.1.10.exe a whirl and let me know if it still does it.
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(#10)
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| Member Posts: 377 Join Date: Jan 2007 Location: Orange County, CA |
29-06-2007, 12:05 AM
Thanks Ryan, 20 minutes running so far and restore is working. In the past it's been between 10 & 30 minutes before I've seen it restore with the half painted screen. So far so good! More updates later. Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
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(#11)
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| Member Posts: 377 Join Date: Jan 2007 Location: Orange County, CA |
29-06-2007, 12:50 AM
Started at 15:39:06 @ 16:45 I checked it again and it's got the same problem. Screenshot attached. Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
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(#12)
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| Senior Member Posts: 7,511 Join Date: Jun 2005 Location: Cumbria, UK |
29-06-2007, 09:04 AM
Thats an odd one. Certainly never come across that before...
Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
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(#13)
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| Member Posts: 377 Join Date: Jan 2007 Location: Orange County, CA |
29-06-2007, 02:46 PM
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Gotta eat my own words here! I don't recall setting up another account (too many 14 hour days!.... I'm loosing it!) That other account was me! Mea culpa. Sorry for the incorrect info. Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! | |
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(#14)
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| Member Posts: 377 Join Date: Jan 2007 Location: Orange County, CA |
29-06-2007, 02:48 PM
Quote:
Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! | |
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(#15)
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| Member Posts: 1,259 Join Date: Apr 2007 Location: Toronto Canada |
29-06-2007, 03:14 PM
Quote:
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| Tags |
| instaalert, minimize, properly, repainting, resrtore |
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