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richm Offline
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InstaAlert not repainting properly after resrtore from minimize? - 20-03-2007, 01:46 AM

Hello,

I have an open ticket already for this with K., but just curious if anyone else is seeing problems with InstaAlert not re-painting properly after restore from minimize?

Screenshot attached.


Doesn't happen every time InstaAlert is restored, but will almost always happen eventually (ie. after 1 or 2 hours of InstaAlert beng open)

Regards,

Rich


--
Features I need asap:
1) Ticket search in the client portal!
2) Column display in client portal showing clients email address or name
3) Downloads by client
(i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area.
4) Integrated KB image uploads
The ability for staff to upload images with a KB articles.
Cheers!
   
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bear Online
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20-03-2007, 01:49 AM

Quote:
Screenshot attached
Doesn't seem to be.
   
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Ryan Lederman Offline
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25-06-2007, 08:52 PM

I've heard of this from several people, but never been able to reproduce it here.


Ryan Lederman (ryan.lederman ]at[ kayako.com)
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richm Offline
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26-06-2007, 03:00 AM

Hi Ryan,

Just to update you. Work recently replaced my workstation with a brand new (& much more powerful) workstation, with a right out of the box fresh install of XP.

One of the very first things I tested was instaalert... and it does exactly the same thing as before I'm afraid. (haven't had a chance to update the ticket)

Rich


--
Features I need asap:
1) Ticket search in the client portal!
2) Column display in client portal showing clients email address or name
3) Downloads by client
(i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area.
4) Integrated KB image uploads
The ability for staff to upload images with a KB articles.
Cheers!
   
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Siora Offline
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26-06-2007, 03:19 AM

Are you and Richm the same user?


Siora Solutions Inc.
www.sioraIT.com
   
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Ryan Lederman Offline
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26-06-2007, 03:42 AM

Can I get reproduction steps and a screenshot please?


Ryan Lederman (ryan.lederman ]at[ kayako.com)
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richm Offline
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26-06-2007, 06:09 AM

Thanks for teh reply Ryan.

You can find both in ticket: TDD-457817


Rich


--
Features I need asap:
1) Ticket search in the client portal!
2) Column display in client portal showing clients email address or name
3) Downloads by client
(i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area.
4) Integrated KB image uploads
The ability for staff to upload images with a KB articles.
Cheers!
   
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Ryan Lederman Offline
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Posts: 905
Join Date: May 2005
Location: Boise, Idaho USA
28-06-2007, 08:38 PM

I'm trying to reproduce this right now. I'll let you know what happens.


Ryan Lederman (ryan.lederman ]at[ kayako.com)
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Ryan Lederman Offline
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28-06-2007, 10:52 PM

Do me a favor and give http://hotfix.kayako.com/instaalert/...A-3.1.1.10.exe a whirl and let me know if it still does it.


Ryan Lederman (ryan.lederman ]at[ kayako.com)
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richm Offline
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29-06-2007, 12:05 AM

Thanks Ryan,

20 minutes running so far and restore is working. In the past it's been between 10 & 30 minutes before I've seen it restore with the half painted screen. So far so good! More updates later.

Rich


--
Features I need asap:
1) Ticket search in the client portal!
2) Column display in client portal showing clients email address or name
3) Downloads by client
(i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area.
4) Integrated KB image uploads
The ability for staff to upload images with a KB articles.
Cheers!
   
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richm Offline
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29-06-2007, 12:50 AM

Started at 15:39:06
@ 16:45 I checked it again and it's got the same problem.
Screenshot attached.

Rich
Attached Images
File Type: jpg 0007.JPG (23.5 KB, 16 views)


--
Features I need asap:
1) Ticket search in the client portal!
2) Column display in client portal showing clients email address or name
3) Downloads by client
(i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area.
4) Integrated KB image uploads
The ability for staff to upload images with a KB articles.
Cheers!
   
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craigbrass Offline
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29-06-2007, 09:04 AM

Thats an odd one. Certainly never come across that before...


Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member)

Click here for Kayako Software Development

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richm Offline
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29-06-2007, 02:46 PM

Quote:
Originally Posted by Siora View Post
Are you and Richm the same user?
Sorry Siora, missed your question earlier. Doh!

Gotta eat my own words here! I don't recall setting up another account (too many 14 hour days!.... I'm loosing it!)
That other account was me!

Mea culpa. Sorry for the incorrect info.


Rich


--
Features I need asap:
1) Ticket search in the client portal!
2) Column display in client portal showing clients email address or name
3) Downloads by client
(i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area.
4) Integrated KB image uploads
The ability for staff to upload images with a KB articles.
Cheers!

Last edited by richm; 29-06-2007 at 04:49 PM. Reason: Bad info
   
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richm Offline
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29-06-2007, 02:48 PM

Quote:
Originally Posted by craigbrass View Post
Thats an odd one. Certainly never come across that before...
Yea. And it more of an irritant than anything else because if, once the problem has happened, I minimize the app and restore it, I'll get the correct display.

Rich


--
Features I need asap:
1) Ticket search in the client portal!
2) Column display in client portal showing clients email address or name
3) Downloads by client
(i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area.
4) Integrated KB image uploads
The ability for staff to upload images with a KB articles.
Cheers!
   
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  (#15) Old
Siora Offline
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Location: Toronto Canada
29-06-2007, 03:14 PM

Quote:
Originally Posted by rixm View Post
Sorry Siora, missed your question earlier. Nope. Don't know who the other user is. I only have 1 id here.

Rich
Weird cause his name is Rich and you two have almost identical signatures. You're also both from Orange County. Can't be that much of a coincidence.


Siora Solutions Inc.
www.sioraIT.com

Last edited by Siora; 29-06-2007 at 03:37 PM.
   
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