InstaAlert not repainting properly after resrtore from minimize? - Page 2

Siora · 29-06-2007, 02:36 PM

I would also like to verify that it just happened to me. I can also confirm that if you simply minimze and maximize again it does go away.

craigbrass · 29-06-2007, 02:44 PM

Got a screenshot of it happening to you?

Siora · 29-06-2007, 03:19 PM

Quote:

Originally Posted by craigbrass

Got a screenshot of it happening to you?

Here you go sir.

craigbrass · 29-06-2007, 03:23 PM

Maybe no difference but both of you guys are not using standard Windows XP skins. One of you is using the grey one and you are using classic. Could this possibly have something to do with it?

Siora · 29-06-2007, 03:25 PM

I dont even see an option to change the skin. Thats how it looked after I installed it.

craigbrass · 29-06-2007, 03:37 PM

I was meaning your XP skin rather than the InstaAlert one.

Siora · 29-06-2007, 03:43 PM

To me it appears as though we are both using the grey one. Hmmm...both pics seem very similar.

craigbrass · 29-06-2007, 03:57 PM

Long shot but just something I noticed was common between the screenshots.

Ryan Lederman · 29-06-2007, 04:21 PM

rixm, this only happens on Vista?

Siora · 29-06-2007, 04:22 PM

I'm using Windows XP Pro if that helps.

richm · 05:07 PM

Quote:

Originally Posted by Ryan Lederman

rixm, this only happens on Vista?

XP Pro SP2 in my case.
Dell Precision
Intel Duo core 1.86
2GB Ram

Rich

Ryan Lederman · 29-06-2007, 05:07 PM

Question: in those screenshots, is the ticket list complete and just not taking up the entire window, or is it being cut off by that grey rectangle?

richm · 29-06-2007, 05:11 PM

In the case of mine, it's complete.
I'll watch for that in future though, in case it varies. If memory serves (and that's very questionable as of late

) it has always been complete.

Ryan Lederman · 29-06-2007, 05:37 PM

Try this one: http://hotfix.kayako.com/instaalert/...E-3.1.1.12.exe

richm · 29-06-2007, 05:41 PM

Not sure if this will help, but when I just restored (haven't loaded your latest build yet), the InstaAlert window came up with the problem & I used processexplorer to view the stack for InstaAlert, here's what it returned:

ntkrnlpa.exe+0x6dd2b
ntkrnlpa.exe!MmIsDriverVerifying+0xa08
ntkrnlpa.exe!MmIsDriverVerifying+0x12ea
win32k.sys+0x2f70
win32k.sys+0x1b50
win32k.sys!EngQueryPerformanceCounter+0x5af
ntkrnlpa.exe!KeSynchronizeExecution+0x10c
ntdll.dll!KiFastSystemCallRet
MFC80U.DLL!Ordinal1101+0x18

Maybe it's useless, but just in case...

Will try your new build shortly.

Rich

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Siora Offline Member Posts: 1,308 Join Date: Apr 2007 Location: Toronto Canada	29-06-2007, 02:36 PM I would also like to verify that it just happened to me. I can also confirm that if you simply minimze and maximize again it does go away. Siora Solutions Inc. www.sioraIT.com

craigbrass Offline Senior Member Posts: 5,576 Join Date: Jun 2005 Location: Cumbria, UK	29-06-2007, 02:44 PM Got a screenshot of it happening to you? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,576 Join Date: Jun 2005 Location: Cumbria, UK	29-06-2007, 03:23 PM Maybe no difference but both of you guys are not using standard Windows XP skins. One of you is using the grey one and you are using classic. Could this possibly have something to do with it? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Siora Offline Member Posts: 1,308 Join Date: Apr 2007 Location: Toronto Canada	29-06-2007, 03:25 PM I dont even see an option to change the skin. Thats how it looked after I installed it. Siora Solutions Inc. www.sioraIT.com

craigbrass Offline Senior Member Posts: 5,576 Join Date: Jun 2005 Location: Cumbria, UK	29-06-2007, 03:37 PM I was meaning your XP skin rather than the InstaAlert one. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Siora Offline Member Posts: 1,308 Join Date: Apr 2007 Location: Toronto Canada	29-06-2007, 03:43 PM To me it appears as though we are both using the grey one. Hmmm...both pics seem very similar. Siora Solutions Inc. www.sioraIT.com

craigbrass Offline Senior Member Posts: 5,576 Join Date: Jun 2005 Location: Cumbria, UK	29-06-2007, 03:57 PM Long shot but just something I noticed was common between the screenshots. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Ryan Lederman Offline Chief Operating Officer Posts: 852 Join Date: May 2005 Location: Boise, Idaho	29-06-2007, 04:21 PM rixm, this only happens on Vista? Ryan Lederman (ryan.lederman ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.

Siora Offline Member Posts: 1,308 Join Date: Apr 2007 Location: Toronto Canada	29-06-2007, 04:22 PM I'm using Windows XP Pro if that helps. Siora Solutions Inc. www.sioraIT.com

Ryan Lederman Offline Chief Operating Officer Posts: 852 Join Date: May 2005 Location: Boise, Idaho	29-06-2007, 05:37 PM Try this one: http://hotfix.kayako.com/instaalert/...E-3.1.1.12.exe Ryan Lederman (ryan.lederman ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.