InstalAlert no longer working after 3.30.02 upgrade

[eger]

As the subject says. InstaAlert does not show any new ticket alerts after my recent 3.30.02 upgrade form 3.30.01. Here is a copy of the event log:

09/15/2008 12:21:36	Logged in successfully.  Session ID = {8d4d67ef3f1328723ad971737d01ddd0}, Version = '3.30.02'
09/15/2008 12:21:36	Refreshing XML from 'http://my.livesupport.domain/'
09/15/2008 12:21:36	Received 5124 bytes of XML from server.
09/15/2008 12:21:43	Logging out from 'http://my.livesupport.domain/' with Session ID {8d4d67ef3f1328723ad971737d01ddd0}
09/15/2008 12:21:43	Logged out successfully.
09/15/2008 12:22:01	Logging in to 'http://my.livesupport.domain/' with user name 'andys'
09/15/2008 12:22:01	Logged in successfully.  Session ID = {5e352eb553b15d57a2d85344e4272868}, Version = '3.30.02'
09/15/2008 12:22:01	Refreshing XML from 'http://my.livesupport.domain/'
09/15/2008 12:22:02	Received 5124 bytes of XML from server.
09/15/2008 12:23:01	Refreshing XML from 'http://my.livesupport.domain/'
09/15/2008 12:23:02	Received 5121 bytes of XML from server.
09/15/2008 12:24:01	Refreshing XML from 'http://my.livesupport.domain/'
09/15/2008 12:24:01	Received 5121 bytes of XML from server.
09/15/2008 12:25:01	Refreshing XML from 'http://my.livesupport.domain/'
09/15/2008 12:25:02	Received 5121 bytes of XML from server.
09/15/2008 12:26:01	Refreshing XML from 'http://my.livesupport.domain/'
09/15/2008 12:26:02	Received 5121 bytes of XML from server.
09/15/2008 12:27:01	Refreshing XML from 'http://my.livesupport.domain/'
09/15/2008 12:27:02	Received 5120 bytes of XML from server.

No errors are displaying in the log and InstaAlert itself doesn't popup any error. It simply does not show any alerts. Any ideas?

[craigbrass]

Try downloading http://hotfix.kayako.com/latest.php?...ildtype=stable

[eger]

Already running 3.1.3.25.

[eger]

OK, I figured this one out. Might be a possible bug in the email parser.

There was 3 large emails that were over the email size limit and thus being ignored. However they were not being removed from the inbox so they were parsed every time. While these were in the inbox the alerts were never sent.

After removed these the alerts started up again. It seems the alerts are not sending even if 3 emails go unprocessed while other do. The alerts should at least be sent for emails that were processed which is strange...

This actually brings up an interesting feature request now