Instalert Licence

Jmounsey · **Instalert Licence -** 23-03-2006, 03:58 PM

Hi,

Am i missing something with regards to instalert? is the product part of the supportsuite licence package or is it separate? I was under the assumption that the client that came with the suportsuite would be part of the bundle?

When i try to register is directs me to the members area of the site but i can't see how to register it from there.

regards

JM

craigbrass · 24-03-2006, 10:01 AM

Hello,

InstaAlert comes free with SupportSuite / eSupport. If you want, you can choose to extend the functionality of the product by purchasing an InstaAlert Pro Licence. If you do this you are able to view things like how many tickets are in each of your assigned departments.

Best Regards,
Craig Brass

**bear** · 24-03-2006, 03:22 PM

So...how does one 'register" the default, vanilla version? As the OP said, I was directed to the members area...and then left there to figure out what to do.

**Digital Mayhem** · 24-03-2006, 03:31 PM

the basic free version you dont register... So you don't click on the register link... Thats for the Pro Version which is $19.95

**bear** · 24-03-2006, 03:57 PM

Interesting...when I installed it showed as "not connected", until I did click that link, and suddenly it was "on line".
So this license for the free one is for one computer/user, and not allowed if I'm travelling with my laptop then, eh? If that's right, I'd like to suggest that the "free" one is allowed by one user on up to two computers, but the paid is restricted to one, period. Seems more fair to me.

Ryan Lederman · 26-03-2006, 08:42 PM

The free version will run on any number of computers, because you never feed it a registration key.

Ryan Lederman · 26-03-2006, 08:52 PM

Quote:

Originally Posted by bear

...if I were to buy the paid version, and install on the desktop; could I then install on my laptop if I were to remove it from the desktop first, or is it locked to the hardware at first install?

InstaAlert is bound to the hardware for which the serial number is generated, but if you wished to move the copy to your other computer, we can arrange a re-issue of the serial number.

Regards,

**bear** · 26-03-2006, 09:06 PM

Ah, silly me for not testing. I'm fine with that then.
One further question though...if I were to buy the paid version, and install on the desktop; could I then install on my laptop if I were to remove it from the desktop first, or is it locked to the hardware at first install?

jtaugher · 27-04-2006, 10:33 PM

Quote:

Originally Posted by Ryan [K]

InstaAlert is bound to the hardware for which the serial number is generated, but if you wished to move the copy to your other computer, we can arrange a re-issue of the serial number.

My computer ****ped out and I had to reload it -- we own 5 licenses of InstaAlert. I reloaded my system and my Device ID does not appear on the members.kayako.net section.

My ID is now: 4FFA3126-0437C841-F031065F-F09C5B40
My Prior Device ID was: 144C9AA5-E4E543C0-9EEB086F-8C3A7D03

jtaugher@ellsworth.com

Ryan Lederman · 27-04-2006, 10:46 PM

@jtaugher,

Please open a support ticket at http://support.kayako.net and someone will provide you with a new serial number.

Ryan Lederman · 08-05-2006, 10:21 PM

@bear,

The installation is locked to the hardware for which you generate the Serial Number for, but it can be arranged to "move" the software to a different computer through our support desk.

kushaaal · 22-05-2006, 09:38 AM

If I use more than one support suite would I need to enter the registration code all the time I switch over to another account? Or it is limited to only unit computer?

Ryan Lederman · 22-05-2006, 05:45 PM

@kushaaal,

InstaAlert is only bound to the hardware for which the serial number is generated. It doesn't matter which servers you choose to connect to with it.

Regards

kushaaal · 23-05-2006, 01:02 PM

Ok! thanks I figured that out.

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bear Offline Community Moderator Posts: 701 Join Date: Jan 2005	24-03-2006, 03:22 PM So...how does one 'register" the default, vanilla version? As the OP said, I was directed to the members area...and then left there to figure out what to do. ...read me...

Digital Mayhem Offline Community Moderator Posts: 888 Join Date: May 2005 Location: Henderson, Nevada	24-03-2006, 03:31 PM the basic free version you dont register... So you don't click on the register link... Thats for the Pro Version which is $19.95

bear Offline Community Moderator Posts: 701 Join Date: Jan 2005	26-03-2006, 09:06 PM Ah, silly me for not testing. I'm fine with that then. One further question though...if I were to buy the paid version, and install on the desktop; could I then install on my laptop if I were to remove it from the desktop first, or is it locked to the hardware at first install? ...read me...

kushaaal Offline New Member Posts: 28 Join Date: Mar 2006 Location: India	22-05-2006, 09:38 AM If I use more than one support suite would I need to enter the registration code all the time I switch over to another account? Or it is limited to only unit computer? Invision Aid: Professional Community Setup Solutions

kushaaal Offline New Member Posts: 28 Join Date: Mar 2006 Location: India	23-05-2006, 01:02 PM Ok! thanks I figured that out. Invision Aid: Professional Community Setup Solutions