Installing InstaAlert

[Timetabler]

I have run the InstaAlertSetup.exe

and now I'm in the InstaAlert Setup Wizard.

In the Authentication Settings section it is asking me for:

1.
InstaAlert URL :
We're on a 'hosted' Kayako, so do I enter: http://mycompany.helpserve.com or what?

2.
Username :
What is this? The username for the StaffCP?? Or the Admin CP?? Or for the Members Area?? Or what?

[I'm feeling dumb!]

3.
Password : ...as in part (2).

Any help would be much appreciated.

[Jamie Edwards]

Hi Timetabler;

1) - correct.

2+3) - your staff user account details.

To add to that, if any other staff user of yours is to log into InstaAlert, they use their own account details; that way their permissions inherit and they are only alerted to tickets to the departments they are assigned to.