Kayako Logo
InstaAlert Discussion, troubleshooting and feedback for InstaAlert application for Microsoft Windows.

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  (#1) Old
pedro Offline
New Member
 
Posts: 16
Join Date: Oct 2007

SupportSuite
Owned License
Instant Alert issue - 26-12-2007, 03:14 PM

HI All
I’m using instant alert and I have a question for you guys;
I receive an alert every time a new ticket is created, if I click in the alert, it takes me to the Staff CP but I have to insert my credentials every time this happens.
Even using the “remember me” check box doesn’t log me automatically, am I missing something or this kind of feature is not implemented?

Thx in advance

All the best
Pedro

Last edited by pedro : 26-12-2007 at 03:16 PM. Reason: notification required
   
Reply With Quote
  (#2) Old
Jamie Edwards Offline
Operations Manager
 
Jamie Edwards's Avatar
 
Posts: 4,390
Join Date: Jan 2006
Location: UK

SupportSuite
Owned License

26-12-2007, 03:18 PM

Hi Pedro,

This is working as designed - there isn't really a secure way to auto-login (passing your username and password via the URL).


Jamie Edwards (jamie.edwards ]at[ kayako.com)
----------------------------------------------------------------
---
  • New to the forum? New user's guide here.
  • Submit bug reports here.
  • Submit support tickets via the members area.
  • Submit sales queries either via live chat or via e-mail.
  • There is no official ETA on Version 4.
   
Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
Alert pop-ups blocking IE scrollbar... Move left? alwaysweb InstaAlert 1 20-12-2007 09:16 PM
New Build: 3.10.02 STABLE Ryan Lederman News and Announcements 0 05-03-2007 09:53 PM



Powered by vBulletin® Version 3.6.8
Copyright ©2000 - 2008, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0

Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.

Our three main products include: SupportSuite, eSupport and LiveResponse



1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46