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InstaAlert Discussion, troubleshooting and feedback for InstaAlert application for Microsoft Windows.
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(#1)
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| Senior Member Posts: 5,762 Join Date: Jun 2005 Location: Cumbria, UK | Knowledge Base Wrong -
09-08-2008, 04:05 PM
Can I just point out that https://support.kayako.com/index.php...leid=202&nav=0 is wrong. It is PER MACHINE licensed, not per user. It SHOULD be per user licensed but I have given up fighting for that to happen. Icon Headquarters - Its Elixir - Web2Messenger |
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(#2)
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| Operations Manager  Posts: 5,450 Join Date: Jan 2006 Location: United Kingdom |
09-08-2008, 04:51 PM
Hi Craig Thanks for pointing that out, I will correct it. However, you are wrong that it should be user based - it is machine based. -------------------------------------------------------------------
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(#3)
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| Senior Member Posts: 5,762 Join Date: Jun 2005 Location: Cumbria, UK |
09-08-2008, 05:07 PM
I am saying I keep suggesting it SHOULD be machine based to make it easier for the end users. Icon Headquarters - Its Elixir - Web2Messenger |
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(#4)
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| Operations Manager Posts: 5,450 Join Date: Jan 2006 Location: United Kingdom |
10-08-2008, 12:33 PM
Well, that is an opinion of yours (and a suggestion that may work for you) and the suggestion has been considered before. However, it doesn't mean it is the one that "should" be implemented. The machine-based licensing works for a majority of our customers; when InstaAlert is licensed to one machine, an unlimited number of users of that machine can use InstaAlert on that machine. This is particulary the case in InstaAlert V4 which will support multiple support desks. -------------------------------------------------------------------
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