Linux client

[vmicovic]

I see that this post posted one year ago.
And want ask, what is the plans for now for supporting "SupportSuite" on linux?

thank you.

[Jamie Edwards]

Originally Posted by vmicovic

I see that this post posted one year ago.
And want ask, what is the plans for now for supporting "SupportSuite" on linux?

thank you.

We are currently planning on implement a web based solution that will allow you to chat to users via the staff control panel. These plans are open to change, but we will not be issuing anything concrete for the time being.

You can at the least expect we will provide a web-based chat solution for staff for Version 4.

[vmicovic]

allright, i will wait

[Tony_Reid]

Looking forward to v4 then

[craigbrass]

I have a half way solution that may be of interest to people that I will soon be releasing. It is an OpenFire plugin that notifies people connected to it when a new ticket or new ticket reply is applicable to them just like InstAlert.

It connects to the same place as InstAlert so no need to modify the source code, either.

[Tony_Reid]

Oooo.... never heard of OpenFire, just looked it up and it looks pretty cool.

Your plugin sounds like a cool addition too.

[craigbrass]

Yea, OpenFire is very cool. At some point I plan to pull it away from using the API InstAlert connects to and create our own so that we can do full alerts just like the email alerts (ie on ticket assignments and also create rules for doing it).

[John Haugeland]

You might want to look into eJabberD. It's multi-homed and scales like OpenFire could never dream of.

[iclassdev]

i am sure this debate is getting old, sorry to add to it. I was wondering if you would mind emailing me some information on the api that your windows live response application uses to communicate with the support site, and the data you pass back and fourth / protocols. I only ask because i wanted to try to make a client in QT. If successfull, i would be willing to submit it back to you as opensource, and i am sure that the linux community members that are also clients of yours would be willing to help continue the development to keep it working, port to others (mac), add new features. it may turn out to be a great way for you to get new ideas from the developers that use your product and allow you extend yourselves more into alternative markets without having to spend any money on the development.

let me know if that would work (easier to ask for permission first).

--thanks

[eugenevdm]

Our company is very interested in an InstaAlert client for Linux.

In our country people are migrating to Linux desktop (mostly Ubuntu) in droves - looks like people finally became sick of restrictive software licensing and proprietary lock-in.

As soon as you've developed an InstaAlert application for Kayako please let me know.

regards,
Eugene

[craigbrass]

http://forums.kayako.com/f52/kayako-...-client-19270/ has full Linux compatibility.

[eugenevdm]

Originally Posted by craigbrass

http://forums.kayako.com/f52/kayako-...-client-19270/ has full Linux compatibility.

When god gave out brains, vision, and ability, your name came up first. Well done on an excellent product that has just nicely rounded off my Ubuntu desktop.

[craigbrass]

Thanks very much!

[Ryan Lederman]

Porting InstaAlert to Linux would be quite the task, and to be honest, isn't really worthwhile. We've opened the InstaAlert API, so it's easy enough to make clients for other platforms.

You could build your own, or hire a 3rd party contractor to do it for you. InstaAlert is quite simple in functionality. Here's the API documentation. InstaAlert™ Protocol Documentation

[Ryan Lederman]

Alternatively, you could use Ticket Alert Rules to send you an e-mail or SMS message each time a new ticket is created. See the manual for more info.