No popups

webrenters · **No popups -** 15-11-2007, 05:55 AM

Hi

Just installed instaalert on a win xp machine worked fine logged in no problems. But it seems that everytime a ticket arrives there are no popups just tray icon blinking ? I must offcasue stress that we have checked all the configurations and popups are enablet.

Anyone know why ?

Allso connecting via proxy keeps giving me an error "failed to resolve proxy host name" is instaalert connecting via a specific Port that may be blocked by our firewall

craigbrass · 15-11-2007, 09:50 AM

Odd if enable popups is ticked in options. Are you running the latest version (3.1.1.21)?. If not, download it from http://hotfix.kayako.com/instaalert/...E-3.1.1.21.exe

webrenters · 16-11-2007, 10:13 AM

I am running 3.1.1.21 tray icon blinks no popup

Ryan Lederman · 19-11-2007, 09:23 PM

Quote:

Originally Posted by webrenters

I am running 3.1.1.21 tray icon blinks no popup

Please open up a support ticket and request that it gets assigned to me. Don't forget to provide FTP and Admin CP access.

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craigbrass Offline Senior Member Posts: 5,573 Join Date: Jun 2005 Location: Cumbria, UK	15-11-2007, 09:50 AM Odd if enable popups is ticked in options. Are you running the latest version (3.1.1.21)?. If not, download it from http://hotfix.kayako.com/instaalert/...E-3.1.1.21.exe Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

webrenters Offline New Member Posts: 5 Join Date: Jul 2007	16-11-2007, 10:13 AM I am running 3.1.1.21 tray icon blinks no popup