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[Andrew.S]

i installed InstaAlert in the supportsuite package i downloaded from the members.kayako.net

i log into members.kayako.net and when i log in i click all the tabs and see no InstaAlert registration process?

Where can i get the registration key?

is the InstaAlert inside the supporsuite package the free or Pro?

because i would like to use this on multiple computers.

[br83]

hi, you can install instaalert on any computer, and at first they will all be basic, when you get the machine key and register that on there website under the members section, you can run pro, which basically only shows you what departments tickets are due, ive found we run the basic version just fine.

we have it installed on about 20 desktops and with the LiveResponse application who needs the pro version.

[supportskins]

InstaAlert inside the SupportSuite package is the Free version. You can buy the Pro version from the Kayako Members Area or from any reseller. Once purchased, Kayako Members Area will allow you to register your Pro version.

[Jamie Edwards]

Upgrade procedure is outlined in the InstaAlert document:
http://docs.kayako.net/instaalert/Ka...Manual_CHM.chm

[Ryan Lederman]

Originally Posted by supportskins

InstaAlert inside the SupportSuite package is the Free version. You can buy the Pro version from the Kayako Members Area or from any reseller. Once purchased, Kayako Members Area will allow you to register your Pro version.

The "Free" version and the "Pro" version are actually the same software. The only difference is that you've entered your licensing information to unlock the Pro features.

[Andrew.S]

How do i see tickets in the free version?

[Jamie Edwards]

The only tickets you can see in the free version is when you are alerted to a new ticket and you click on that alert which will then open up the ticket in a browser window.

In the "pro" version, you can see your department tree, ticket counts and can access the departments directly from within InstaAlert.

[Andrew.S]

Thank You!