Unlimited Licences of InstaAlert Pro and SyncWorks Poll - Please Vote!

[SupportMods]

I think that is too high. it shouldn't be licensed per computer, it is like participation fees. Plus what about those of us that are mobile all the time.

[SupportMods]

Also you have to look at that pricing versus the flagship product . They don't equal.

[craigbrass]

Hello,

After discussing point 1 of http://forums.kayako.com/showthread.php?t=4802 with Varun, I have decided to post this poll to see what the customers of Kayako think.

InstaAlert Pro is priced at $19.95 and SyncWorks at $39.95 PER MACHINE. What we are wanting to know is if the customers would like to pay a flat rate fee of say $200 for InstaAlert Pro and $300 for SyncWorks for unlimited machine licences. I personally do think this should be done for companies with alot of machines.

Best Regards,
Craig Brass

[craigbrass]

I agree, prices came from a discussion with Varun. I personally feel $100-$150 for IA and $150-$200 for SW.

[netFusion]

I personally think the nickel and diming is kind of getting out of hand. $500 for SupportSuite, $80/year for maintenance, $40 for SyncWorks/computer, $20 for InstaAlert Pro/computer, The mobile/pda program is coming and I'm sure it will be an additional charge per computer, etc.

Yes, I agree that $200 and $300 for unlimited InstaAlert and SyncWorks respectively, is too much as well. $100 to $150 would be more appropriate. But I REALLY think that when you purchase SupportSuite, it should include one of each of the modules since it is the "Suite" and not the "Framework".

But then again, I also think the target market for Kayako is shifting with all of their new pricing structures. They seem to be moving away from the mass market where anyone can use their products, to a market of larger organizations with deeper pockets.

That is not necessarily a bad thing. It will hinder smaller organizations, like myself, from using Kayako products, but it will bring in higher revenue from larger organizations that can afford to keep pumping money into the additional charges every time they turn around.

Heck we are, now half way through our first v3 six month maintenance period and the final product hasn't made it out the door yet. Frustrating as hell. But the nickel and diming will mean that in about another 90 days, I will be sending Kayako another $40 whether they have the product complete or not. Multiply that times the number of clients that Kayako has, and you can see they are setting up a nice revenue stream to carry them forward.

Don't get me wrong. Yes, I am frustrated that I will keep having to shell out a few more dollars every time I turn around. But since I like the Kayako products, I will continue to do so until my wife tells me I have to stop spending the money!

[craigbrass]

I will continue to do so until my wife tells me I have to stop spending the money!

I'll give it a week then

[yitc]

How about offering a device or user style system like MS does.

User = Single user on any device.
Device = Any user on a single device.

I myself am a 1 man show and have 3 machines which is my home, office and laptop and use only one at any time so it would be nice not having to pay 3 times to be able to use the software for myself.

What do you all think?

[Varun Shoor]

Originally Posted by eseasholtz

I personally think the nickel and diming is kind of getting out of hand. $500 for SupportSuite, $80/year for maintenance, $40 for SyncWorks/computer, $20 for InstaAlert Pro/computer, The mobile/pda program is coming and I'm sure it will be an additional charge per computer, etc.

Yes, I agree that $200 and $300 for unlimited InstaAlert and SyncWorks respectively, is too much as well. $100 to $150 would be more appropriate. But I REALLY think that when you purchase SupportSuite, it should include one of each of the modules since it is the "Suite" and not the "Framework".

But then again, I also think the target market for Kayako is shifting with all of their new pricing structures. They seem to be moving away from the mass market where anyone can use their products, to a market of larger organizations with deeper pockets.

That is not necessarily a bad thing. It will hinder smaller organizations, like myself, from using Kayako products, but it will bring in higher revenue from larger organizations that can afford to keep pumping money into the additional charges every time they turn around.

Heck we are, now half way through our first v3 six month maintenance period and the final product hasn't made it out the door yet. Frustrating as hell. But the nickel and diming will mean that in about another 90 days, I will be sending Kayako another $40 whether they have the product complete or not. Multiply that times the number of clients that Kayako has, and you can see they are setting up a nice revenue stream to carry them forward.

Don't get me wrong. Yes, I am frustrated that I will keep having to shell out a few more dollars every time I turn around. But since I like the Kayako products, I will continue to do so until my wife tells me I have to stop spending the money!

Hi Eddie,
Those are some valid points you make and I feel I should address them.

We are not moving away our market, We have just changed our policy of developing small half hearted add ons to make products that tie into our existing framework and extend the way you work. All of this development is not free and the only way we can support it is by asking our users to pay for it. Even with all this, we are trying to balance the approach to make sure we dont venture away from the mass market. Like providing the two versions of InstaAlert... IA Free and IA Pro, The IA Freeware has exactly the same function as our previous version, Simple popup alerts. IA Pro extends it further.

We have a lot of exciting ideas in the pipeline and the only way to support them is to charge a fair price for them, If you noticed, The development has been way more active than the time of v2 wherein product releases were spread over a period of 8 months. We are now actively implementing all feature requests and fixing the bugs, All because of this small change in policy.

yitc brings up a very interesting point, Per User license indeed seems very interesting and could perhaps tie into the username of logged in user rather than the Device ID. Any opinions on this?

Regards,

Varun Shoor

[craigbrass]

I still don't agree with not having an unlimited licence. I understand that development needs to be covered but $150 for an unlimited licence is a good price to me. Just imagine if every user who purchased kayako got it.....it would mount up quickly.

[magna]

Or Smiple Block License of like packs of 10, 25, 50, 100 etc would be nice to have at a discounted price.

[craigbrass]

Well I agree with the above post that licences should be assosiated with USERS rather than Device ID (which is the hard drive serial number). So say I was registed at my helpdesk as "craigbrass", whichever machine I logged on, it came up with the pro version. Same with SyncWorks. You should go into user management inside Kayako and also go into members.kayako.net and copy and paste the serial for InstantAlert Pro into the AI Pro box and then that user gets the pro version when they sign into any machine. The same should happen for SyncWorks.

I also think there should be an unlimited version of InstantAlert Pro and SyncWorks. InstantAlert Pro at $150 and SyncWorks at $200. Considering the price for 1 is $20 and $40 respectivly, I think this is very fair.

Best Regards,
Craig Brass

[wipl]

Varun,

Can we see the option of evaluation versions for IA & Syncworks..this would give the users an oppurtunity to test the apps with full functionality before buying them up.

[craigbrass]

Yea, thats another thing we need, 15 day evaluations of both products.

[Varun Shoor]

The evaluation versions are available in your build packages, We have decided to implement the unlimited versions but I cannot commit on a time frame for this.

Regards,

Varun Shoor

[netFusion]

Originally Posted by Varun [K]

The evaluation versions are available in your build packages, We have decided to implement the unlimited versions but I cannot commit on a time frame for this.

Regards,

Varun Shoor

I just installed SyncWorks to see what it does. It immediately came up asking for a license code. It looks like it plugged itself into my Outlook 2003 ok. Should we be seeing a place in the members area to request evaluation codes?

And can you talk a little about the direction you are heading with InstAlert Pro? Will all of it's functionality be included in the SupportSuite Winapp? Or will it have something different such that SupportSuite users should be looking at it as well?

Thanks!

Eddie