Users getting alerts for others' tkts

landon · **Users getting alerts for others' tkts -** 03-02-2006, 04:50 PM

how come everyone gets an alert for every ticket, even when they're not the owner? How do I fix this?

Ryan Lederman · 03-02-2006, 06:53 PM

Hi landon,

Currently, InstaAlert only allows notifications for ALL tickets. The next major release will contain the ability to configure the notifications completely. Keep your eye on the forums.

Regards,

landon · 03-02-2006, 11:16 PM

any timeframe?

Ryan Lederman · 03-02-2006, 11:19 PM

Yeah we're looking at around 1-2 months

craigbrass · 04-02-2006, 11:06 AM

Will it be in the free version only or the paid version aswell?

Ryan Lederman · 04-02-2006, 03:21 PM

We haven't really discussed that yet. I'll let you know as soon as I do.

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landon Offline New Member Posts: 6 Join Date: Jan 2006	Users getting alerts for others' tkts - 03-02-2006, 04:50 PM how come everyone gets an alert for every ticket, even when they're not the owner? How do I fix this?

landon Offline New Member Posts: 6 Join Date: Jan 2006	03-02-2006, 11:16 PM any timeframe?

Ryan Lederman Offline Chief Operating Officer Posts: 850 Join Date: May 2005 Location: Boise, Idaho	03-02-2006, 11:19 PM Yeah we're looking at around 1-2 months Ryan Lederman (ryan.lederman ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.

craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	04-02-2006, 11:06 AM Will it be in the free version only or the paid version aswell?