We purchased instaAlert...where do I run it?

gguarnere · **We purchased instaAlert...where do I run it? -** 01-08-2006, 02:58 PM

Hey all,

We've just purchased Support Suite with the addons InstaAlert, SyncWorks and LiveUpdate, all of which have setup files in the folder as part of our download package.

Do we run each setup.exe on the server where Support Suite is installed? Not sure exactly where to run the setups.

Thanks,

Gino

Ryan Lederman · 03-08-2006, 05:17 AM

Hi Gino,

You should run those Setup Wizards on each staff member's personal PC that you wish to use them from.

Regards,

gguarnere · **InstaAlert : Bad Serial Number? -** 04-08-2006, 02:01 PM

I just installed InstaAlert on my PC. It installed fine, generated a registration screen. I went to the members area, punched in my device ID (correctly) and hit the "generate" button. That, in turn, generated a serial number, which I copied and pasted into the installation of InstaAlert.

I then get a "Bad Serial Number" error.

Now what?
Gino

**SteveLV702** · 04-08-2006, 02:19 PM

make sure when you copied and pasted you didnt get any spaces on the end...

gguarnere · 04-08-2006, 02:36 PM

yeah, i tried that. no dice...

Ryan Lederman · 04-08-2006, 05:19 PM

gguarnere,

My initial thought is that there was a typo in the Device ID or the serial number, or a mistake was made when copy/pasting...

If you could give me the Device ID and serial number, I can see if they match

gguarnere · 04-08-2006, 06:53 PM

hey ryan,

sending info by Private Message...

Thanks!

Gino

Ryan Lederman · 04-08-2006, 09:48 PM

Can you verify that the Device ID hasn't changed since you generated the serial number?

gguarnere · 05-08-2006, 12:43 PM

Hi Ryan,

I'll check and report back. I'll have to fire up my laptop at work to validate this, which I'll do later today.

Gino

gguarnere · 03:36 PM

Ryan,

My InstaAlert Device ID is NOT the same. In fact, it's the SyncWorks device ID...I may have been half asleep and copied the Device ID from SyncWorks when I generated the serial number.

now what?

Gino

gguarnere · 08-08-2006, 03:41 PM

Quote:

Originally Posted by Ryan [K]

Can you verify that the Device ID hasn't changed since you generated the serial number?

Ryan,

I've sent you an email with a screenshot illustrating the problem.

Please advise.

Thanks!
Gino

Ryan Lederman · 25-08-2006, 07:43 PM

Gino,

This issue has been resolved, correct?

gguarnere · 25-08-2006, 07:59 PM

yes it has been. thank you.

PS I sent you an email about additional InstaAlert licenses...please let me know how I should proceed.

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gguarnere Offline Member Posts: 42 Join Date: Jul 2006	We purchased instaAlert...where do I run it? - 01-08-2006, 02:58 PM Hey all, We've just purchased Support Suite with the addons InstaAlert, SyncWorks and LiveUpdate, all of which have setup files in the folder as part of our download package. Do we run each setup.exe on the server where Support Suite is installed? Not sure exactly where to run the setups. Thanks, Gino

SteveLV702 Offline Community Moderator Posts: 987 Join Date: May 2005 Location: Henderson, Nevada	04-08-2006, 02:19 PM make sure when you copied and pasted you didnt get any spaces on the end... Steve I'm Important Posting & You

gguarnere Offline Member Posts: 42 Join Date: Jul 2006	04-08-2006, 02:36 PM yeah, i tried that. no dice...

gguarnere Offline Member Posts: 42 Join Date: Jul 2006	04-08-2006, 06:53 PM hey ryan, sending info by Private Message... Thanks! Gino

gguarnere Offline Member Posts: 42 Join Date: Jul 2006	05-08-2006, 12:43 PM Hi Ryan, I'll check and report back. I'll have to fire up my laptop at work to validate this, which I'll do later today. Gino

gguarnere Offline Member Posts: 42 Join Date: Jul 2006	07-08-2006, 04:32 PM Ryan, My InstaAlert Device ID is NOT the same. In fact, it's the SyncWorks device ID...I may have been half asleep and copied the Device ID from SyncWorks when I generated the serial number. now what? Gino Last edited by gguarnere; 08-08-2006 at 03:36 PM.

gguarnere Offline Member Posts: 42 Join Date: Jul 2006	25-08-2006, 07:59 PM yes it has been. thank you. PS I sent you an email about additional InstaAlert licenses...please let me know how I should proceed.