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InstaAlert Discussion, troubleshooting and feedback for InstaAlert application for Microsoft Windows.
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(#1)
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| Member  Posts: 68 Join Date: Apr 2008 SupportSuite Owned License | Why not firefox? -
22-04-2008, 11:38 AM
I am using InstaAlert but it always opens IE browser, I never use IE, my default browser is also firefox but still InstaAlert will open IE. |
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(#2)
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| Operations Manager  |
22-04-2008, 11:42 AM
Which version of InstaAlert are you using, and which OS? -------------------------------------------------------------------
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(#3)
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| Member Posts: 68 Join Date: Apr 2008 SupportSuite Owned License |
22-04-2008, 12:05 PM
Ver: 3.1.1.21 STABLE Windows Vista |
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(#4)
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| Operations Manager |
22-04-2008, 12:08 PM
Hi Jai, I'll talk to a developer about this - there may be a bug in InstaAlert not looking up the (new in Vista) correct registry key containing the default browser. -------------------------------------------------------------------
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(#5)
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| Member  Posts: 148 Join Date: Feb 2008 eSupport Owned License |
22-04-2008, 12:16 PM
I have the same problem (well not REALLY a problem) but I'm not using Vista. I'm using Win 2000 Advanced Server |
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(#6)
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| Member Posts: 68 Join Date: Apr 2008 SupportSuite Owned License |
22-04-2008, 12:33 PM
Quote:
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(#7)
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| Operations Manager |
22-04-2008, 04:51 PM
Hi there, This bug was fixed in 3.1.2.22 - please update to the latest version: Kayako Software Downloads -------------------------------------------------------------------
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(#8)
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| Member Posts: 86 Join Date: Feb 2007 |
09-05-2008, 10:05 PM
Whats the real use of Instant Alert if you can put an Alert that emails you when a new Ticket comes in? I dont understand it really to have another software running just to know when a ticket comes in. I have Outlook open always. |
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(#9)
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| Member Posts: 68 Join Date: Apr 2008 SupportSuite Owned License |
10-05-2008, 04:14 AM
Quote:
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(#10)
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| Senior Member Posts: 4,569 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License |
10-05-2008, 06:54 AM
Well I suppose it is personal preference. Some Kayako customers prefer it to popup on their screen without cluttering their email inbox, other people like it to come in with their emails. Icon Headquarters - Its Elixir - Web2Messenger |
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(#11)
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| Operations Manager |
10-05-2008, 08:06 AM
InstaAlert is popular because it alerts you to new tickets and replies, and allows one-click access to that ticket or reply. In InstaAlert Pro, you also have the option of the department and status overview, and are able to access each directly from the desktop. -------------------------------------------------------------------
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