Why not firefox?

jaigupta · **Why not firefox? -** 22-04-2008, 11:38 AM

I am using InstaAlert but it always opens IE browser, I never use IE, my default browser is also firefox but still InstaAlert will open IE.

**Jamie Edwards** · 22-04-2008, 11:42 AM

Which version of InstaAlert are you using, and which OS?

jaigupta · 22-04-2008, 12:05 PM

Ver: 3.1.1.21 STABLE
Windows Vista

**Jamie Edwards** · 22-04-2008, 12:08 PM

Hi Jai,

I'll talk to a developer about this - there may be a bug in InstaAlert not looking up the (new in Vista) correct registry key containing the default browser.

ecornet · 22-04-2008, 12:16 PM

I have the same problem (well not REALLY a problem) but I'm not using Vista. I'm using Win 2000 Advanced Server

jaigupta · 22-04-2008, 12:33 PM

Quote:

Originally Posted by Jamie Edwards

Hi Jai,

I'll talk to a developer about this - there may be a bug in InstaAlert not looking up the (new in Vista) correct registry key containing the default browser.

Thanks James

**Jamie Edwards** · 22-04-2008, 04:51 PM

Hi there,

This bug was fixed in 3.1.2.22 - please update to the latest version: Kayako Software Downloads

nibb · 09-05-2008, 10:05 PM

Whats the real use of Instant Alert if you can put an Alert that emails you when a new Ticket comes in?

I dont understand it really to have another software running just to know when a ticket comes in. I have Outlook open always.

jaigupta · 10-05-2008, 04:14 AM

Quote:

Originally Posted by nibb

Whats the real use of Instant Alert if you can put an Alert that emails you when a new Ticket comes in?

I dont understand it really to have another software running just to know when a ticket comes in. I have Outlook open always.

Correct, no real use as I see.

craigbrass · 10-05-2008, 06:54 AM

Well I suppose it is personal preference. Some Kayako customers prefer it to popup on their screen without cluttering their email inbox, other people like it to come in with their emails.

**Jamie Edwards** · 10-05-2008, 08:06 AM

InstaAlert is popular because it alerts you to new tickets and replies, and allows one-click access to that ticket or reply. In InstaAlert Pro, you also have the option of the department and status overview, and are able to access each directly from the desktop.

jnet · 30-05-2008, 10:21 AM

I am using 3.1.3.25

I use ie and fire fox both

and my default browser is IE

but want when I use kayako alert only firefox opens

Is that possible?

Dewak · 30-05-2008, 09:22 PM

jaigupta, have you checked on the Vista Control Panel which software opens the protocol http? go to Control Panel ->Default Programs->Associate a file type or protocol with a program and then select Firefox as the default for opening http and https

jaigupta · 31-05-2008, 05:40 AM

Quote:

Originally Posted by Dewak

jaigupta, have you checked on the Vista Control Panel which software opens the protocol http? go to Control Panel ->Default Programs->Associate a file type or protocol with a program and then select Firefox as the default for opening http and https

Default was firefox, it was a bug which was solved in Kayako Software Downloads

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Predefined Replies Not Showing Up In Firefox 2.	lsm	How do I?	10	02-07-2008 02:31 PM
eSupport, Firefox, Leopard (OS X 10.5)	Damian	SupportSuite, eSupport and LiveResponse	7	20-11-2007 06:04 AM
support videosn't don't play in Firefox	MKnight	SupportSuite, eSupport and LiveResponse	5	27-06-2007 03:49 PM
Problems with CSS and FireFox	goup	SupportSuite, eSupport and LiveResponse	2	08-07-2006 08:30 AM

jaigupta Offline Member Posts: 75 Join Date: Apr 2008	Why not firefox? - 22-04-2008, 11:38 AM I am using InstaAlert but it always opens IE browser, I never use IE, my default browser is also firefox but still InstaAlert will open IE. Jai Gupta

jaigupta Offline Member Posts: 75 Join Date: Apr 2008	22-04-2008, 12:05 PM Ver: 3.1.1.21 STABLE Windows Vista Jai Gupta

ecornet Offline Member Posts: 157 Join Date: Feb 2008	22-04-2008, 12:16 PM I have the same problem (well not REALLY a problem) but I'm not using Vista. I'm using Win 2000 Advanced Server VoiceWay IP Telephony for Business and Residential

nibb Offline Member Posts: 87 Join Date: Feb 2007	09-05-2008, 10:05 PM Whats the real use of Instant Alert if you can put an Alert that emails you when a new Ticket comes in? I dont understand it really to have another software running just to know when a ticket comes in. I have Outlook open always.

craigbrass Offline Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK	10-05-2008, 06:54 AM Well I suppose it is personal preference. Some Kayako customers prefer it to popup on their screen without cluttering their email inbox, other people like it to come in with their emails. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

jnet Offline Member Posts: 508 Join Date: Mar 2008	30-05-2008, 10:21 AM I am using 3.1.3.25 I use ie and fire fox both and my default browser is IE but want when I use kayako alert only firefox opens Is that possible?