Crashing at end of synchronisation (latest hotfix unicode)

**Jamie Edwards**

Clean install of Windows and Outlook - running the latest hotfix (unicode) posted here and running eSupport 3.04.10.

Trevor · 14-11-2006, 07:00 PM

What version of Outlook and syncworks are you using?

**Jamie Edwards** · 14-11-2006, 08:24 PM

Latest (2003 with all updates) and the latest version of SyncWorks with the latest hotfix.

rickowen · 14-11-2006, 08:29 PM

What is the error, i had this and had to increase the php.ini
memory_limit from 80mb to 160mb due to the amout to data it was trying to sync

When you change it, you will have to restart apache or the web server to load new php settings

cheers

richard

Ryan Lederman · 15-11-2006, 12:03 AM

Please provide a screen shot of the problem as well as the contents of your Error Log (SyncWorks button -> Event Log...)

**Jamie Edwards** · 15-11-2006, 09:09 AM

Microsoft released an "Update for Outlook 2003" and an "Update for Microsoft Office" in their regular patch cycle yesterday (second tuesday of each month) - and this has seemed to fix problems.

**Jamie Edwards** · 15-11-2006, 01:18 PM

Started crashing again -

Ryan Lederman · 17-11-2006, 01:43 AM

At what step of the synchronization process does the crash occur?

**Jamie Edwards** · 18-11-2006, 03:47 PM

This step:
Untitled-1.jpg

When I let it crash once, and then reopen it - it completes without crashing.

When I open it a third time, it crashes. A fourth time, it works etc.

**Jamie Edwards** · 18-11-2006, 04:23 PM

Code:

Event Type:	Error
Event Source:	Microsoft Office 11
Event Category:	None
Event ID:	1000
Date:		18/11/2006
Time:		15:48:09
User:		N/A
Computer:	ATHLON4
Description:
Faulting application outlook.exe, version 11.0.8010.0, stamp 43d16d53, faulting module outllib.dll, version 11.0.8010.0, stamp 43d16cd2, debug? 0, fault address 0x006ae2e3.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00700041 006c0070 00630069 00740061
0010: 006f0069 0020006e 00610046 006c0069
0020: 00720075 00200065 006f0020 00740075
0030: 006f006c 006b006f 0065002e 00650078
0040: 00310020 002e0031 002e0030 00300038
0050: 00300031 0030002e 00340020 00640033
0060: 00360031 00350064 00200033 006e0069
0070: 006f0020 00740075 006c006c 00620069
0080: 0064002e 006c006c 00310020 002e0031
0090: 002e0030 00300038 00300031 0030002e
00a0: 00340020 00640033 00360031 00640063
00b0: 00200032 00440066 00620065 00670075
00c0: 00300020 00610020 00200074 0066006f
00d0: 00730066 00740065 00300020 00360030
00e0: 00650061 00650032 000d0033 000a

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Jamie Edwards Online Operations Manager Posts: 5,121 Join Date: Jan 2006 Location: United Kingdom	Crashing at end of synchronisation (latest hotfix unicode) - 14-11-2006, 03:44 PM Clean install of Windows and Outlook - running the latest hotfix (unicode) posted here and running eSupport 3.04.10.

Trevor Offline Member Posts: 35 Join Date: Nov 2006 Location: England, UK	14-11-2006, 07:00 PM What version of Outlook and syncworks are you using? Trevor Robinson Key4ce

Jamie Edwards Online Operations Manager Posts: 5,121 Join Date: Jan 2006 Location: United Kingdom	14-11-2006, 08:24 PM Latest (2003 with all updates) and the latest version of SyncWorks with the latest hotfix.

rickowen Offline Member Posts: 42 Join Date: Dec 2005 Location: Camberley, UK	14-11-2006, 08:29 PM What is the error, i had this and had to increase the php.ini memory_limit from 80mb to 160mb due to the amout to data it was trying to sync When you change it, you will have to restart apache or the web server to load new php settings cheers richard

Jamie Edwards Online Operations Manager Posts: 5,121 Join Date: Jan 2006 Location: United Kingdom	15-11-2006, 09:09 AM Microsoft released an "Update for Outlook 2003" and an "Update for Microsoft Office" in their regular patch cycle yesterday (second tuesday of each month) - and this has seemed to fix problems.

Ryan Lederman Offline Chief Operating Officer Posts: 850 Join Date: May 2005 Location: Boise, Idaho	17-11-2006, 01:43 AM At what step of the synchronization process does the crash occur? Ryan Lederman (ryan.lederman ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.

Jamie Edwards Online Operations Manager Posts: 5,121 Join Date: Jan 2006 Location: United Kingdom	18-11-2006, 03:47 PM This step: Untitled-1.jpg When I let it crash once, and then reopen it - it completes without crashing. When I open it a third time, it crashes. A fourth time, it works etc.